To say that tire dealers are hard working is an understatement. With every Top Shop feature, every dealer profile, every article for which dealers weigh in with their experiences, we hear about the level of deep dedication held by the vast majority.
In my October 2015 article “A Winning Workplace,” I wrote about the importance of employee engagement and creating an organization that top talent want to be a part of. In this article, we’ll focus further on the people in your tire business and how to hire to support a world-class customer service organization. Start at
The Terminology In order to understand the issues, we first need to define the terms. According to the American Psychological Association, sex is defined as one’s biological status as either male or female, which is primarily associated with physical attributes. Gender refers to the socially constructed roles, behaviors, activities, and attributes that a given society
Your roadmap begins with collecting all the labor dollars for your technicians’ time. Through measuring and managing, you can determine whether or not you are collecting all the labor dollars that are available to you, or if you are leaving money on the table. Once you start measuring a few important metrics, especially effective labor
The only ticket to growth is freedom. The only ticket to freedom for an entrepreneur is a team you trust to follow your business vision. Established businesses fall into certain ruts. Things are moving along and people on your team will leave while others are hired. This can become routine and done without a lot
Looking for new ways to address flat sales and low profitability? Try turning all your employees into salespeople. Regardless of an employee’s position or job description, there’s an opportunity for people at all levels to be salespeople. Here are eight ways to make sales part of every person’s job, adapted from Patricia Sigmon’s new book
Federated Insurance and the Tire Industry Association are teaming up to offer TIA members access to the “Got Talent?” webinar on September 16 from 2:00pm to 3:00pm (EDT). TIA said the webinar will cover challenges in attracting and retaining quality employees at either end of the age spectrum and attendees will learn: How to attract