Podcast: Servicing Shop Equipment in the Coronavirus Age [Audio]
With businesses starting to reopen in the midst of the coronavirus pandemic, social distancing, mask-wearing and a slew of other hygiene practices have become the norm just to stay safe. So, how are equipment manufacturers working to service shops right now? In this episode of “What’s Treading with Tire Review,” we talk with Kevin Keefe,
Podcast: Servicing Shop Equipment in the Coronavirus Age
Kevin Keefe, VP of service for Hennessy Industries, shares how the Hennessy Service Network is operating during this time and what the industry can expect from the service network this year.
How to Post Strong Sales in a Weak Economy
Now that the economy has changed, what have you changed?
What’s Treading, Ep. 9: Communicating with Customers [Audio]
We talk with our Top Shops about how they handle communicating with customers, setting appointments and ways they make the customer experience positive and memorable at their shops.
Selling Smart: How Fit Is Your Customer Service?
Just like physical fitness, there are many aspects to managing the well-being of a customer service effort.
The Source of Stress in the Auto Repair and Tire Industry
Most dealers, especially multi-store operators, find themselves under enormous stress every single day because they are responsible for driving the numbers.
Video: Build Customer Relationships Using Shop Software
Doing the little things now to make your customers happy will solidify your relationship and keep them coming back to your shop time and time again. Doug Kaufman breaks down what customer satisfaction is and some key tricks to make their experience great.
The Most Important Element in Gaining Customer Loyalty for Your Tire Business
Many tire and auto service businesses fail at this critical component, but with a few tweaks, you can rise to the occasion.
Midas Tops Newsweek’s List of 2019 Best Companies for Customer Service
Midas has been recognized by Newsweek as the most service-focused automotive repair shop in the automotive aftermarket, according to the magazine’s 2019 list of America’s Best Companies for Customer Service.
4 Steps to Securing the Tire Sale
Use these four simple steps as the foundation for any retail sale in your shop.
The Tire Discounting Dilemma: Customers Want Them, But They Can Ruin Profitability
Every tire business owner agrees that discounting hurts their profitability, yet their sales associates routinely do it. Why is that? Steve Ferrante of Pinnacle Performance explains why and how to prevent your sales staff from doing this common practice.
Tire Shop Profit Centers: 12 Add-Ons to Bring in More Revenue
Find riches in niches – areas of specialization to help your business grow – by adding some unique potential profit centers.
