customer service Archives - Tire Review Magazine
Understanding the different types of tire customers

Understanding how to interact with different customer types can lead to loyal customers for life.

TR-Continental-customer loyalty
Matching Your Customers with the Best Touring Tire

Picture this: You’ve prepared your list of symptoms and questions to ask the doc, but when the time comes to see them, they don’t seem to want to get to the bottom of your issues. Instead, they send you home with a prescription you’ve never heard of before. You pop two of those bad boys

Consumer Survey Shows Greater Trust in Service Professionals

In a survey conducted for the National Institute for Automotive Service Excellence (ASE), automotive service providers have gained more trust and respect among the motoring public than in recent years. The ASE says b4 Branding surveyed almost 1,500 vehicle owners across the country and over 70% reported increased levels of trust in manufacturers, dealerships, independent

ASE World Class technician auto care association
The Value of Creating a Sales Process

When it comes to delivering great customer service at your shop, it’s good to have a guideline for your employees to refer to. And if you say the right thing at the right time, it could result in a sale for your tire dealership. We’ll talk more about the importance of executing the sales process

One Question to Ask to Boost Customer Satisfaction [video]

You’d be surprised at how much additional work will be requested as a result of this question. This video is presented by Auto Value and Bumper to Bumper.

Customer Service Scripts vs. a Sales Process

When you manage and control the conversation, you have your best shot at controlling a favorable outcome.

Take our Survey on Shop Management & Customer Service

The results of this survey will be turned into valuable content that will help you build your business.

Taking a Tire Store from Unprofitable to Thriving [Audio]

How do you take an unprofitable store and make it a revenue-generating machine? In this episode of What’s Treading with Tire Review, we speak with a tire dealer duo who’s done just that: Cassandra White and Courtney Condor, owners of an RNR Tire Express store in Puyallup, Washington. Eight years ago, these sisters took over

Taking a Tire Store from Unprofitable to Thriving

In this episode of What’s Treading with Tire Review, we speak with a tire dealer duo who took an unprofitable RNR Tire Express store, revamped its process and turned it into a thriving operation eight years later.

What's Treading RNR Tire Express
Video: Should Your Shop Consider a Loaner Vehicle Program?

Tire Review’s David Sickels reviews the benefits of a loaner vehicle program, from the Tire Review Continental Tire Garage Studio at Babcox Media.

Loaner Vehicles: Drive Revenue, Customer Satisfaction

If managed efficiently, loaner vehicles can impact your business in many positive ways leading to higher sustained revenue.

How to Increase Your Car Count by 10% in 2021

Leveraging the three C’s of customer service will help shops keep customers, grow business and sell more tires.