call handling Archives - Tire Review Magazine
Saying ‘No’ to Customers: How Much is it Hurting Your Shop?

Marchex, a leading provider of call analytics, has released a new study that has revealed the significant financial impact of saying “no” to customers, according to the company.

Marchex Institute Report Shows Call-Handling Gaps In Industry

Marchex, a provider of call analytics, has released an industry index report that benchmarks the call-handling performance of 16 major car brands. The study used speech analytics to analyze more than 8 million anonymized calls in the United States during the first half of 2017.