business management Archives - Page 2 of 5 - Tire Review Magazine
Ferrante: What I’ve Learned From Listening to 100,000 Sales Calls

Back in 2014, I authored an article titled, “Are Your Tire/Auto Service Salespeople ‘Winging It’ on the Phone?” At the time the article was published, my Pinnacle Performance Training team and I had evaluated approximately 25,000 sales calls between tire/auto service sales staff and prospective customers. In May of this year, we reached a milestone

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Why A&M Auto Service Specializes in European Cars & SUVs

In this episode of Auto Pros On The Road, Joe Keene and Jacqui Van Ham visit Rob “Dutch” Silverstein, owner of A&M Auto Service. Family owned and operated, A&M Auto Service specializes in servicing European cars and SUVs. Silverstein explains he comes from a family that did not come from a lot of money. He

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Bridgestone’s TireConnect Enables Direct Referrals

Bridgestone Americas announced it has introduced new functionality to enable direct referrals from its consumer websites to over 900 TireConnect affiliated dealers across the U.S. and Canada. This new feature now provides customers the option to quote, request an appointment or purchase online from any TireConnect-enabled dealer directly from the Bridgestone and Firestone websites. This

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Why Scaling Up Helps Business with Tires Plus’ Jarid Lundeen [Audio]

Even when Jarid Lundeen worked in the restaurant and banking industries, one thing about the customer experience always stood out to him: Consistency. Early on, he learned consistency creates success, which is what he looks to instill in his four Tires Plus locations in Minott, North Dakota. But how do you do that? Jarid tells

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Why Consistency Wins Customers with Tires Plus’ Jarid Lundeen

Even when Jarid Lundeen worked in the restaurant and banking industries, one thing about the customer experience always stood out to him: Consistency. Early on, he learned consistency creates success, which is what he looks to instill in his four Tires Plus locations in Minott, North Dakota. But how do you do that? Jarid tells

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AAPEX Online Training Focuses On European Vehicle Diagnostics

The AAPEX Repair Shop HQ Online Training Series continues in June with two free sessions geared toward shop owners, technicians and service advisors: “No Code Drivability Diagnostic Strategies For BMW, Mercedes and VW/Audi,” on Wednesday, June 15, and “Service Advisors: Customer Satisfaction Starts With Communication,” on Tuesday, June 28. The 45-minute sessions begin at 2 p.m. EDT.

Sullivan Tire CEO Eyes ‘Controlled Growth’ in New England States [VIDEO]

With 77 locations across the New England states, Sullivan Tire & Auto Centers is definitely “one of the big guys” in the northeast. Like its competitors, it is eyeing growth and looking at where the business can expand its footprint. However, as it expands, it knows the business can get more corporate, so how do

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Rising Gas Prices Make Tire Distributors Rethink Pricing, Service Models

At the end of March, the U.S. government reported that the national average price of gasoline had reached $4.23 per gallon, which is an increase of $1.38 or 48% per gallon compared to one year ago. The situation for on-highway diesel fuel is worse, having increased a jaw-dropping 64% in the last 365 days. For

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AAPEX Repair Shop HQ Online Training to Address ADAS, Hiring

The AAPEX Repair Shop HQ Online Training Series continues at the end of May with one more free session: “Hiring and Retaining Great Employees,” on Monday, May 23. AAPEX says the 45-minute session begins at 2 p.m. EDT. To attend, shop personnel should register at AAPEX.com/webinar. All sessions will be recorded and available to anyone

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Why Change is Healthy for Business with Burt Brothers [Audio]

Wendel Burt, co-founder of Burt Brothers Tire & Service, attributes his success in the tire industry to two words: Hard work. It’s that simple yet also challenging and complicated when you’re the one that’s the owner, service advisor, trainer, technican, HR department and… should we go on? We know other tire dealers out there get

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Passing Down Passion for the Tire Business with Burt Brothers

Wendel Burt, co-founder of Burt Brothers Tire & Service, attributes his success in the tire industry to two words: hard work. It’s that simple, yet also challenging and complicated, when you’re the one that’s the owner, service advisor, trainer, technician, HR department and… should we go on? We know other tire dealers out there get

Johnny g Friends Burt Brothers Wendel and Jake Burt
Fast-Tracking Business Expansion & Change with Aaron Telle

Expanding from one store to two is hard enough, but imagine expanding from one to 19 stores in the span of 10 years. If you think that sounds like a daunting task, you’re not alone. But that’s the feat Aaron Telle, owner of Telle Tire & Auto Centers based in St. Louis, Missouri, accomplished after

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