Time and Motion Studies
Time and motion studies? This is retail, not manufacturing.” I have received many comments such as this since my last article on operational excellence where I recommended such studies as a way to improve performance. I do admit that while conducting time and motion studies may seem a bit out of place in retail, it
Finding and Keeping Quality Service Technicians
In the February issue, we discussed finding and keeping employees that enhance sales and management within your dealerships. This month we’ll focus on attracting quality automotive service technicians. Over the past several years I have been actively involved in several aftermarket associations where the topic of technician shortages has been discussed. Depending on the association,
Managing Talent
Are you working on your business or in it? This is a question that I challenge every tire and service center owner and manager to seriously consider. I can’t tell you how many times I’ve gone to a tire facility only to find the manager on duty in the service bays, tools in hand, working