New managers coming up? The next generation getting close to taking over? Worried about the future leadership of the business so you carefully built?
If you close your eyes and picture a tough customer, what do you see? Is it a price shopper on the phone? An argumentative customer at the front counter? A Yelp reviewer who went directly to the Internet instead of giving you a chance to address his or her concerns?
It’s becoming increasingly difficult to find and hire the superstars and continue earning the trust of your employees, who at Elite we refer to as our internal customers.
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Just when we thought we’d see some clarity, things start getting cloudy again. The good news right now, say industry analysts, is that input costs continue their downward trend. Oil, as you surely have seen, remains below $50 per barrel, and natural rubber prices remain stable but well below the rates of recent years. So,
Generation Z, the oldest of which are still in their teens, are considered the first truly global generation. Ford Motor Co. sees them as “first truly global generation, born into an on-demand, technology-driven culture. Expected to account for more than 20% of the world’s population, these digitally savvy, socially conscious consumers, most of whom are
Owners who are focused on serving their customers and operating efficiently are taking a little extra time to also get their financial house in order. They realize the value of the ABCs of a well-managed business: A for attorney, B for banker and C for CPA. These trusted advisers can help you keep focus on
As a company with a strong focus on sustainability, Pirelli is acutely aware of the need for an exploding planetary population to dispose of its trash in a way that does not harm our planet and future generations. Therefore, we would like to take this opportunity to pay tribute to a recycling story that has
As business owners, our best teachers will always be our employees and our customers. They understand many components of our businesses, and, in most cases, they really do care about our success. Learning from our employees is relatively simple. All we need to do is pay attention to their passing comments and engage them during
When it comes to a small business, every penny counts, just like every employee counts, to the successful operation of the business. But if health insurance and major benefits are too expensive for you to offer, how do you balance being able to recruit and retain good employees with benefits and incentives while keeping an
It’s tough talking to business owners these days: No one seems to have time anymore because they’re too busy putting out fires in their companies. Whether it’s due to customer complaints, employee issues or problems with vendors, business owners are losing sight of the bigger picture. Getting Out of the Weeds This happens when you
Car count is a key performance indicator (KPI) that help show you the health of your business. Generally, high car counts is a good thing, and low car counts – fewer vehicles actually in your parking lot – is considered bad. But before we blame low car counts for why we are not achieving our