Thwarting Cyber Attacks in the Digital Age
Home Depot. Target. Ebay. Anthem. These companies – successful retailers, online auction authority and healthcare giant – have many positive business attributes, to be sure. But during the last 12 months they have also been victims of significant data breaches caused by hackers. No company of any size is truly safe from those seeking to
Telematics: Closed Loop or Open Range for Tire Dealers?
Imagine you could save your customers time, money and frustration all while earning their loyalty and adding to your shop’s bottom line. Instead of trying to convince a mistrusting customer that his or her vehicle needs important maintenance work based on a mileage estimate programmed into your CRM software, imagine knowing to the exact mile
5 Lessons Learned from Winter
Tie up your loose ends and evaluate all of your policies and procedures. You can’t fix these problems when your shop is in crisis and you have no techs, adverse weather, no parts, etc. Make your improvements and become as efficient and lean as you can. This will serve you better than you could hope
Price Sensitive vs. Fear Sensitive
Editor’s Note: This column by Andrew Markel, editor of Brake & Front End magazine (a sister publication to Tire Review) appeared in that publication’s September 2014 issue. The response that follows will appear in the magazine’s December 2014 issue. For 2014, I changed my health care insurance from a traditional plan to a health savings
Warning Signs You Should Never Ignore
It’s tough talking to business owners these days: No one seems to have time anymore because they’re too busy putting out fires in their companies. Whether it’s due to customer complaints, employee issues or problems with vendors, business owners are losing sight of the bigger picture. Getting Out of the Weeds This happens when you
‘The Challenge Will Be Great’
TIA tackling slate of key government issues, focused on tire dealer growth
TIA Unveils Education Sessions for GTE
The Tire Industry Association has announced a tentative schedule for educational sessions during the Global Tire Expo at the SEMA Show in Las Vegas. The first day, Nov. 4, kicks off with three different educational sessions; TPMS at 10: Tire Dealers Share TPMS Success, Truck Tires at 10: CSA and the Changing Face of Truck
Walking Away From Your Family Business
business from one generation to the next is common. One of my earliest consulting projects was to assist a family going through the transition. “Dad won’t leave! He was supposed to retire, and the place was supposed to be mine to run! But he still comes in every day and shoots down every new idea
2013 Top Shop Finalist: Tecnicentro Royal S.A. de C.V. – Tersa Llantas
In the early 1980s, Rodrigo Valle Hernandez had a dream to establish a tire dealership that would one day grow into a multi-chain store. With a deep passion to achieve that dream, his Tersa Llantas now has 30 tire dealerships and 65 Associate Alliance Tersa dealers throughout the northern part of Mexico. The store’s commitment
Collision Repair Lobbying 101
“You’re either at the table or you’re on the table.” I recently heard this quote and realized that it does a great job of summing up the consequences of not getting involved in your local, state and federal government.