Connect with us
Auto-tech-mechanic

News

Repair Shops Beating Car Dealerships in Service

Advertisement

Repair shops are reportedly performing better than car dealership service departments, Wardsauto.com reports.

Advertisement

Marylou Hastert, director of product marketing for DealerSocket, a customer-relationship software firm, told Wardsauto.com that independent repair shops – including tire dealers – own about 75% of the service market.

According to DealerSocket’s Dealership Action Report on 6,500 auto dealerships, 53% of the average dealership’s gross profit comes from the service department, but only 30% of sales customers return for service within the first year of buying the car. After three years, returning car sales customers drop to 13% and to 2% after five years.

That means that car dealers lose some 70% of their sales customers to independent service providers, and that number grows as the vehicle ages.

Advertisement
Click to comment

POPULAR POSTS

News

Inside the Firestone Garage at Indianapolis Motor Speedway

Steven-Leffler-Suburban-Tire Steven-Leffler-Suburban-Tire

Proud to Be an Independent Tire Dealer

Dealer Focus: Steve Leffler, Suburban Tire

goodyear-cooper-TR1400 goodyear-cooper-TR1400

News

Goodyear Completes Acquisition of Cooper Tire

Sailun-Tire-Americas Sailun-Tire-Americas

News

Sailun Group Launches Sailun Tire Americas

Connect
Tire Review Magazine