Press 1 for “Oh, Never Mind” - Tire Review Magazine

Press 1 for “Oh, Never Mind”

Proving that World Class Customer Service is just as meaningless to them as reasonable fares, comfortable and clean planes, and something more than a tiny bag of peanuts, United Airlines has dropped its phone-based customer complaint operations.

Instead, the airline tells customers to mail us a letter or send us an e-mail.

The struggling airline, allegedly the U.S.’s third largest, no longer publishes its complaint call center number and is pulling the plug on the phones come April.

A United spokesperson said the airline is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response. "We did a lot of research, we looked into it, and people who e-mail or write us are more satisfied with our responses," the spokeperson said.

The customer complaint call center that is being closed? It’s in India.

If you have comments to share, send to me at [email protected].

– Jim Smith

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