Openbay Debuts Chat, Banners on Otis - Tire Review Magazine

Openbay Debuts Chat, Banners on Otis

New capabilities allow Openbay Otis to provide convenient and contactless tire shopping, the company says.

Openbay Inc. has announced the availability of a tire catalog and new updates to its advanced online chat platform, Openbay Otis.

Otis installs on an automotive service center’s website and now allows consumers to perform self-service searches for major tire brands, retrieve tire pricing and availability information, and book installation service appointments within chat.

Openbay also released Otis Banners allowing a business to display important messages or promotions atop of the Otis chat window as part of the chat conversation with website visitors.

New and updated features include:

  • Tire and pricing information delivered by vehicle year-make-model, tire brand, and size;
  • Ability to book tire installation services and capture consumer contact information;
  • Supports staggered fitment for vehicles having different-sized tires front and back;
  • Ability to cross-sell other tire-related services to consumers while shopping for tires; and
  • Openbay Banners sit atop of and within the chat window.

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