NetDespatch ‘Revolutionises’ Bike Tyrestore Business - Tire Review Magazine

NetDespatch ‘Revolutionises’ Bike Tyrestore Business

(Clacton, U.K./Tyres & Accessories) NetDespatch Web services have revolutionised customer service at Bike Tyrestore, the leading motorbike tyre wholesaler has reported.

NetDespatch has supplied its Velocity Web-based shipping, tracking and systems integration services to provide a live system connecting Bike Tyrestore’s call centre, warehouse despatch operation and 3,000 plus customers nationwide, with their express delivery parcel carrier APC Overnight.

Bike Tyrestore says it selected APC Overnight because of the added traceability and service benefits made possible by the NetDespatch web services. As a result Bike Tyrestore claims to have been able to introduce significant improvements in its logistics, delivery and customer care operations.

Orders received at Bike Tyrestore’s central Birmingham call centre are booked by telesales staff into Cameo, a specially developed management system from Gloucestershire-based CAM Systems. The Cameo system prints picking notes and invoices in the Bike Tyrestore warehouse located several miles away. Cameo also shares this dispatch information with the NetDespatch Velocity Connector application, which immediately sends the booking via a secure Internet connection to the NetDespatch Web servers.

The NetDespatch Velocity enterprise labelling system prints APC Overnight bar-coded dispatch labels to a printer in the warehouse, to be collated with the Cameo paper-work, ready to be attached to the tyres. The tyres are then collected several times a day by Trax Express systems, the local APC Overnight depot.

Bike Tyrestore is part of BMTR, the motor tyre group formed in 1919 and today headed by Peter and Paul Smith, grandsons of founder J.J. Smith. The Bike Tyrestore brand was created in 1993 and has since grown by 500%. It is also the main outlet for Bridgestone motorbike tyres.

“If used well, technology can play a key role in achieving a market lead and that is certainly the case with the NetDespatch web services.  It has been possible to make the switch to APC Overnight without interruption to our daily operations and the seamless flow of data from call centre to carrier has been a real revelation. It has opened up all sorts of opportunities for improving both our warehouse operations and our customer service which would not have been possible twelve months ago,” Peter Smith, joint managing director of Bike Tyrestore commented.

You May Also Like

BKT’s Kershaw to Deliver Keynote at 2023 OTR Conference

The 68th annual Off-the-Road Tire Conference is Feb. 22-25 in Tucson, Arizona.


BKT USA Inc. President Doug Kershaw will address how the move from fossil fuel power to electric and automated technologies will impact the tire industry in the manufacturers’ keynote address at the 68th annual Off-the-Road Tire Conference, Feb. 22-25 in Tucson, Arizona.

In his speech titled, “Electric and Automated Technologies: The Quiet Revolution,” Kershaw will discuss moving into the future of ever-changing technologies and how the tire industry can incorporate environmental, social and governance (ESG) concerns and sustainability into planning and operations, the Tire Industry Association said. Among the questions he will address are: “Where are we going? What challenges lie ahead? And how can we properly address the demands of clean energy effectively and economically?”

Goodyear Announces Cost Savings Actions

Goodyear said its Q4 results fell short of expectations given a significantly weaker industry backdrop.

Hankook Tire Signs Multi-Year Partnership with Lamborghini

Hankook Tire will be the exclusive tire and technical partner for the 2023 Lamborghini Super Trofeo series.

Bridgestone Provides A/T, Winter Tires for Lamborghini Huracán Sterrato

Bridgestone said the tire is the world’s first-ever supercar all-terrain tire to feature run-flat technology.

Complete Tire Repair Packages Build Customer Trust

Tire dealers know that offering a complete lineup of tire services can keep customers from seeking repairs elsewhere and add to the bottom line.

Other Posts

Off-Road Racer Jim Horne Joins Team Hercules

As a member of Team Hercules, Jim Horne will represent the brand as ambassadors at competitions and dealer and consumer events.

Maxam Tire Adds Two Sizes to MS405 Series

The Maxam MS405’s new sizes fit for loaders and dump trucks provide the OTR industry with more options.

Firestone Airide Tennessee Plant Recognized for Safety

This is the facility’s fourth STAR award, reflecting the company’s and
teammates’ commitment to a safe and healthy work environment.

Atturo Tire Offers Trail Hazard Protection for SXS and UTV Tires

The new program covers hazards encountered by riders on- and off-road at no additional charge.