More Tire Works News - Tire Review Magazine

More Tire Works News

I am putting this June 19 news report by Las Vegas’ KTNV.com here because despite its obvious tilt, there are a few valuable lessons here for tire dealers.

Tire Works, to catch you up quickly, is the Las Vegas tire dealer that was investigated by the state for alleged deceptive practices. The dealer is counter suing the state, but this type of publicity isn’t going to help its case.

Customer Sues Tire Works in Small Claims Court

Tire Works owner Roshie Weightman showed up in person to battle customer Jennifer Cairy in Small Claims Court.

"I paid, I waited 15 minutes and then the mechanic and the salesman came out and told me there was some additional problems and they weren’t able to complete the work to their satisfaction," Cairy told Judge David Stoebling.

Jennifer went to the Tire Works on Silverado Ranch in February for an alignment and new brakes.

"They told you there were problems still with the alignment?" Judge Stoebling asked.

"After I paid," Cairy answered.

She tried to get her money back but Tire Works refused.

Then, as Contact 13 first reported in April, Jennifer got an e-mail sent by Tire Works District Manager Dalin Crowsey… An e-mail that wasn’t intended for Jennifer’s eyes.

In it, the manager calls her a nitpicking b—h and writes about "up-selling" her.

The judge wanted to know more.

"She came in requesting brakes and an alignment. Nothing was upsold to her." explained Roshie Weightman.

As for the name-calling…

Roshie said, "Unfortunately it was in poor judgment by Dalin to write such a thing and we did apologize to her and she did not want to accept our apology."

Jennifer told the judge how that "apology" came out.

"She said what do you want me to do to fix this? She said do you want me to take him out to the side of the store and shoot him? Do you want me to murder him? And I said, is this actually happening? You’re actually a professional woman having this conversation with me? All I’m asking you for is my $60 back."

And all because they charged her for the alignment even though the tech told her they couldn’t get it right because of something called a bushing.

Roshie told the judge, "The axle of the car holds the two tires. The bushings sit on top of that."

They told her they could fix the bushings for $1,800 but did the alignment anyway, which turned out to be no good despite what Roshie’s contentions.

"The car was not pulling anymore. It was just slightly pulling."

"Do you have something that tells the customer that the alignment you’re going to perform for them is not going, under certain circumstances, may not be worth anything at all? Do you have something like that?" Judge Stoebling asked her.

"No but we also don’t have anything that says if the customer leaves and hits a curb five minutes after he leaves that the alignment will go right back out again." she answered.

"I think you should get your money back on the alignment. I think it was done, it shouldn’t have been done," Judge Stoebling said, deciding the case in Jennifer Cairy’s favor.

Outside the courtroom, Cairy told Contact 13, "It’s nice to know that the smaller people, just the regular average housewives can get some justice."

And justice may be coming for many more if the Attorney General succeeds in her lawsuit against Tire Works.

The state is seeking to shut Tire Works down after an undercover investigation with Contact 13 revealed a pattern of deceptive trade.

"I hope that she’s no longer in business. I hope next year there are no Tire Works and we can go to much better companies," Cairy said.

Tire Works owes Jennifer Cairy $176 but the judge suggested her legal battle with them shouldn’t end there.

He asked why she hasn’t pursued a defamation suit against them for the content of that e-mail.

Tire Works is already in the midst of a defamation lawsuit related to the state’s investigation.

They filed it against the state’s expert mechanic after he called their business practices fraudulent.

That case is scheduled for its first court hearing on June 30.

If you have comments to share, send to me at [email protected].

– Jim Smith

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