Winning the Customer Care Game
When you put customer care at the forefront of your high-octane offense, it can have a measurable impact on your bottom line.
Loaner Vehicles: Drive Revenue, Customer Satisfaction
If managed efficiently, loaner vehicles can impact your business in many positive ways leading to higher sustained revenue.
Dealer Focus: Kyle and Shannon Rockhill, Rock’s 54 Tire & Oil
The Rockhills have sustained their shop’s reputation of fast, friendly and reliable service, even when the pandemic has made business less reliable.
Scan and Scope Diagnostics
Using a scan tool to communicate with different modules can confirm operation and the source of communication codes.
The SUV & CUV Tire Megatrend
A shift to larger rim diameters in recent years, combined with a wide variety of consumer expectations for these versatile vehicles, results in a vehicle segment that’s a bit more complicated for the dealer.
Investing in TPMS Tools
The TPMS tools you invest in can either make or break the efficiency of your shop’s TPMS program.
Tips for Selling Retread Tires to Vocational Fleets
Just as the tire manufacturers have multiple new tire products to meet various demands, their retread arms and independent retreaders can meet those same needs through retreaded tires.
Exec. Interview: Continental Tire Talks Customer Centricity
Continental has set its sights on becoming the leader in digital tire solutions by 2030, with its dealer customers at the core of its innovation.
How to Increase Your Car Count by 10% in 2021
Leveraging the three C’s of customer service will help shops keep customers, grow business and sell more tires.
Torque and Clamping Force
Many variables need to be managed in your dealership to secure the wheels and ensure safe and reliable wheel service for your customers.
More of the Science Behind Traction and Braking
Depending on the type of traction or braking that a manufacturer uses as its area of focus, some tire components may be more effective than others.
Refocus Your Business Through Subtraction
Dealers must put a lid on those things that didn’t work in 2020 as a means to refocus their energy and pave the way for continuous improvement and success in 2021.
