Evaluating Customer Service to Meet Expectations
There are really just three ways to evaluate your performance as it pertains to customers’ expectations. You either match their expectations, exceed their expectations or you don’t meet their expectations. It really is that simple.When we talk about these three levels with clients, they often rush to the decision that they want to exceed their
Score Points With Customers by Creating a Child-Friendly Waiting Area
Waiting rooms are for waiting. That’s something we adults are accustomed to doing. At the doctor’s office, at the DMV, and yes…at the tire and auto service store.
Genius of GM Reminds That Even Donuts Need Some Love
Does it surprise anyone that sometimes General Motors can’t seem to get out of its own way? It shouldn’t. Rising from the ashes of a massive crash-n-burn just a few years ago – and billions upon billions of taxpayer dollars – the new GM still hasn’t learned a little humility. An early May news release
Conti Sets Plant Expansion, Plans First New U.S. Tire Plant
Low fill rates are a familiar song to North American tire dealers these days, and tiremakers have scrambled to improve their order-delivery situations. Continental Tire the Americas certainly addressed the issue with back-to-back capacity improvement announcements in May.In mid-May, CTA officially broke ground on a massive expansion of its lone U.S. tire plant, a $224
ACCC Gives Dealers an Advantage With New TireTouch Kiosks
Continuing the re-imaging effort that began with its 20th anniversary in early 2009, American Car Care Centers is nearly ready for the full-scale launch of its new TireTouch in-store retail consumer kiosk. The free-standing kiosk is a fully-interactive touch-screen retail sales tool developed by ACCC exclusively for dealers. TireTouch allows consumers to shop for tires
CTA Adds Two More to Next Generation Construction Tire Line
In a series of back-to-back events in mid-May, Continental Tire the Americas introduced the latest products in its next generation of construction tires: the HSC1 and HDC1. In addition to these new technologies, each tire also offers individual performance benefits that are fine-tuned to their respective applications. The HSC1 (heavy steer construction) offers wider tread
Finely-Focused BKT Attains Rapid Growth in Just Three Years
A few years ago, punitive tariffs sought by a U.S. tiremaker and the USW caused considerable disruption in the small/medium OTR and agricultural tire market. Then the economy went south and the U.S. dollar’s strength was sapped. Meanwhile, heavy growth in China and South America created a shortage of OTR and ag tires. Those conditions
June 2011 Sales Intelligence
Covering retail tire markets in San Francisco, Calif.; Tampa, Fla.; Denver, Colo.; Grand Rapids, Mich.; Cedar Rapids, Iowa; and Newark, N.J., during the period of May 23-26. Tire Review and InteliChek present up-to-date tire and service price information from U.S. metropolitan areas.For this monthly feature, InteliChek directly contacts a selection of independent tire dealers, mass
Product Spotlight: Tire Dealer Software
There was a time when the term "dealer software" meant an accounting or simple point-of-sale application. Now, such software encompasses much more, from consolidating and seamlessly integrating back-office chores such as ordering and inventory management to tracking customer vehicle and service history. There are applications to facilitate e-commerce and scheduling and coordinate personalized e-mail marketing.