Got Your Ears On?
Every good organization has a procedure for conflict resolution…or at least they should. At Slim Shambles Tire & Auto Repair, we use the volume method: whoever yells the loudest wins.
Great Eight Practices for Creating a Winning Team Culture
Creating a "winning team corporate culture" is all about effectively managing your team members’ attitudes, behaviors and actions. Here are my great eight practices for creating a winning team culture that supports world-class sales and customer service objectives. • Unengaged Employees Don’t Create Engaged Customers: While this is more of an affirmation than a practice,
Creating a Business Succession Plan
Many business owners put off succession planning and wealth-preservation strategizing until it’s either too late, or later than is ideal. So what should tire dealers do to successfully pass along their business, as well as preserve their wealth?
Skid-Steer Market on the Rebound as Construction Restarts
The versatility of skid-steer loaders opens the door to a wide array of potential tire customers. From construction, farming and forestry to landscaping and snow removal – and many, many areas in between – the applications for the hardy machines are nearly endless. Yet despite such application diversity, tire dealers who participate in this niche
A Look Back at the History of Power-Assisted Brakes
Since we are talking brakes this month, let’s do a little comparison of the most popular brake systems that brought us from the days of dragging a flat plate against the wagon wheel or mashing your foot down on a mechanical linkage arm that eventually either slowed the car down or gave you one really
Carbon Ceramic Rotors Boast Many Advantages – and a High Price Tag
Would you spend $8,000 to $12,000 for an optional brake package on your next vehicle? What if I told you they would never fade, would improve gas mileage and maybe need a change every 180,000 miles? Ceramic composite or carbon ceramic brake rotors and pads offer these advantages – and more. While it may seem
Common TPMS Service Questions and Answers
What is one of the leading causes of TPMS sensor failure? Corrosion. Sensors or sensor stems can be damaged by corrosion from road salts, moisture, missing valve caps or galvanic corrosion. The use of dissimilar metals or non-TPMS components can result in galvanic corrosion, which may affect the sensor’s ability to read or transmit data.
Following OSHA Truck Tire Mount, Demount and Inflation Procedures
The U.S. Occupational Safety & Health Administration (OSHA) has issued new procedure standards that should be learned and considered by those individuals who mount, demount and inflate commercial truck tires. An inflated tire and wheel can be very dangerous if misused or worn out. These standards (No. 29, CFR Pat 1910.177) should be reviewed extensively
Can Your Customers Find You Where They are Searching?
What is mobile marketing and why do you need to know about it? That’s a question I have been asked a lot lately. In this first column for Tire Review, I want to give you an introduction to the world of mobile marketing. My goal here is to provide you with some answers and insight
Product Spotlight: Tire and wheel balancers
Effortlessness, accuracy and speed are key features of the latest wheel balancers. In our busy, multitasking world, shop owners need equipment that is easy to use and easy to teach. Quick and accurate results are essential to getting customers back up and running in the timely fashion they demand. These latest systems promise a smarter,
Trying to Get to the Bottom of World-Class Customer Service
Thanks to our annual search for the "best of the best" tire dealers through the Top Shop Award program, we often are asked for tips on how to win this honor. To which we respond: "The best dealerships are those that are very good at everything. More than anything, though, they have an obvious world-class
Cool Vibes
Faulty Reading Puts Repair Tech in Hot Water