The Importance of Tire Rotation
If your customers are anything like us, they probably don’t notice problems in their car until some lights pop up on the dashboard or it’s too late and it breaks down. Tires are a crucial component of a car that often don’t get much attention from drivers until it is long overdue. When your shop
A New Load Rating is Showing Up on Tires
Lighter vehicles and better fuel-efficient components have been the hallmark of vehicle design for the past several years. As a result, existing tire load ratings were good enough to manage vehicles. However, this is changing. The increase in the popularity of EVs and hybrids has led to a new load rating being created. More in
Four Keys to Set Service Advisors Up for Success
Your service advisor is your shop’s front man, the first person your customer interacts with when they enter your shop. They handle all the interactions that provide you with business and keep the shop running. If this person is poorly trained and doesn’t know the key elements of the position, they will, without a doubt,
Service Possibilities for Hydraulic Power Steering
While the number of vehicles with electric power steering is growing, hydraulic power steering is the choice for some platforms and applications both new and old. When replacing racks and pumps, not much has changed. But the differences are in the details. More on this in this Tire Review Continental Tire Garage Studio video. Some
Understanding Electronic Suspension Controls
Can you think of anything you can change about yourself in only a couple of milliseconds? For example, are you able to wash your hair in that short amount of time if it’s a mess? How about changing your clothes after you dropped a big fat slice of pizza on your shirt? Absolutely not. We
Why TPMS Tools are Used and How They Work
As a tire dealer, I am sure you have one or two TPMS tools laying around your shop. While they may be popular, diagnosing a malfunction might seem a bit confusing at times and somewhat time-consuming. Not to mention if you have to reprogram a diagnostic tool to meet the vehicle’s application specifications. In this
Use The Correct Signage at Your Tire Shop
Without proper signage, I truly believe this world would end. I mean, how could people get anywhere, how could businesses advertise themselves, and how could you let your customers know about important details and promotions in your shop? Do your signs look fresh? Does any element of the sign require attention or does it have
Recommending the Right Pick-Up Truck Tires
There are many things in life that we need. For example, most of us need food and water to survive, a shelter and bed to stay comfortable and a car to get around so we can go to work and pay for that food, water and shelter. With my mid-sized sedan, though, I can’t really
Suspension Diagnostics: Where’s That Noise Coming From?
If you think there may be an issue with your customer’s suspension, one thing is for sure: we all HATE the unnatural noises that come from vehicles – mainly because it is hard to tell what they are initially. In this Tire Review Continental Tire video, we talk about the source of suspension noises and
How to Be Both the Mentor and Mentee
Have you ever heard of the word “mentee”? Me neither – until a few days ago, I would have guessed that “mentee” was a type of coffee or some sort of T-shirt made specifically for men. However, I couldn’t be more wrong. A mentee is a person who is trained or guided by a mentor.
Keys to Employee Retention at Your Tire Shop
You need employees to stick around at your business like this car needs gas. Without gas, this car will stagnate, stall and stop working. The same goes when employee retention at your shop is low – your business will not be able to take in as many customers because you have fewer trusted technicians. Hiring
Solving Customer Complaints About Brake Noise
Have you ever come to a stop, and as your foot hits the brake, your car starts to shake? Well, that is what we call judder. Judder is a vibration that can be felt in the seat or steering wheel, but it will not cause pulsing of the brake pedal. In this Tire Review Continental
