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Top Shop Tip — Create a Customer Comfort Center

Dan Nothdurft, co-owner of Tires Tires Tires in Sioux Falls, South Dakota and Souix City, Iowa, emphasizes the importance of having a comfortable place for customers to wait for their cars to be done with service in this week’s Top Shop Tip, presented by Coats Garage. 

Dan Nothdurft tires tires tires amy daws
Top Shop Tip of the Week — Make it Easy for Customers to Do Business With You

Mark Hartmann, owner of Northtown Auto Service in McHenry, Illinois, shares his tips for running your business in this week’s Top Shop Tip presented by Coats Garage.

mark hartmann northtown auto service
Top Shop Tip of the Week – The Importance of Quality Customer Service

In this week’s Top Shop Tip presented by Coats Garage, Scott Hess of Hess Tire & Auto Parts emphasizes the importance of quality customer service.

Top Shop Tip Hess Tire & Auto
Top Shop Tip — Measuring Your Shop’s Financial Success

John Zurcher, the COO of Best One Tire and Service, advises dealers to keep track of payroll productivity in this week’s Top Shop Tip, presented by Coats Garage.

Top Shop Tip of the Week — Reward Your Counter People

How do you reward your employees at the counter? Kim Sigman of Community Tire Pros describes how his shop “spiffs” their counter people.

Kim Sigmon Communiuty Tire Pros
Top Shop Tip of the Week — The Cost of Running Your Shop

Do you and your employees know where your money is spent? John Zurcher, chief operating officer of Best-One Tire and Service, explains the benefits of sharing how your business spends its money.

Top Shop Tip John Zurcher
Top Shop Tip of the Week — Take Care of Your Drivers

In this week’s Top Shop Tip of the Week presented by Coats Garage, Tom White, president of Tire Source, explains how to takes care of the drivers that deliver tires to supply his stores. 

Tim White Top Shop Tip
Top Shop Tip of the Week — Prioritizing Tasks

With so much going on in your business, how do you prioritize? Perry Leonard, owner of Blagg Tire Pros in Grapevine, Texas, describes the how he “looks at the toughs” to prioritize what needs to get done, hold himself accountable and improve the overall business.

Blagg's Tire Pros
Top Shop Tip of the Week — Work on Your Business

In this week’s Top Shop Tip of the Week presented by Coats Garage, Jeff Wallick, sales manager at K&M Tire, details ways you can work on your business instead of in your business to maintain positive growth both professionally and personally. 

Jeff Wallick, K&M Tire
Top Shop Tip of the Week – Set an Employee Dress Code

Learn more employee dress code and hear what rules Alpio Barbara, owner of Redwood General Tire, has in place in this week’s Top Shop Tip of the Week.

Redwood General Tire
Top Shop Tip of the Week — Counter Etiquette

Community Tire Pros’ Pat Fleischmann gives her reasons why she doesn’t allow her employees to eat at the front counter and in front of customers.

Community Tire Pros Pat Flesichmann
Top Shop Tip of the Week – Getting Involved with the Industry

In this week’s Top Shop Tip of the Week, Steve Nerheim of Waukegan Tire & Supply Co. discusses the importance of learning from others in the tire industry.