Customer Service Scripts vs. a Sales Process
When you manage and control the conversation, you have your best shot at controlling a favorable outcome.
The State of the Aftermarket in 2021
Aftermarket retail sales have performed well despite the decrease in vehicle miles traveled.
Tire Innovations Ramping Up for Autonomous, Electric Fleets
The prospects for tire breakthroughs for autonomous and electric vehicles over the next five years remain strong, according to a report from Smithers.
The Value of Your Tire Business is at an All-Time High
National retailers and independent players alike are competing for market share and potential acquisition targets.
Tire Sales Recover Strong Despite Pandemic Lows
According to Neil Portnoy of GfK, despite losses, the market outperformed expectations and credits the industry’s performance to the resiliency of independent tire dealers.
How the State of Our Industry Impacts Your Day to Day
In August, Tire Review is publishing special “State of the Industry” articles comprised of the thought-leadership editorial that takes a look at various trends shaping the global tire industry through the eyes of subject matter experts and industry influencers.
Data-Driven Business Intelligence Boosts Profitability
Centered on a business-building theme, Tire Review’s new data section, Rolling with the Numbers, will provide business intelligence in key shop operations areas to help boost tire dealer profitability.
Vehicle Subscription Models Put a Twist on Consumer Choice
With a new vehicle representing consumers’ second-largest purchase, their expectation of inherent value, especially on big ticket items, raises the question of whether this move by automakers will be seen as a means to over-deliver on customer expectations, or a way to fuel their revenue pipelines to offset slumping vehicle sales numbers.
Idled Driving Shouldn’t Mean Stalled Vehicle Service
There is plenty of unperformed maintenance out there for the taking – the result of undetected or neglected automotive care.
Winning the Customer Care Game
When you put customer care at the forefront of your high-octane offense, it can have a measurable impact on your bottom line.
Refocus Your Business Through Subtraction
Dealers must put a lid on those things that didn’t work in 2020 as a means to refocus their energy and pave the way for continuous improvement and success in 2021.
Competitive Edge in 2021: Sharpen Your ‘People’ Focus
Build customer trust and confidence and work continually to provide positive implications and competitive advantages for your business in the new year.
