With a new vehicle representing consumers’ second-largest purchase, their expectation of inherent value, especially on big ticket items, raises the question of whether this move by automakers will be seen as a means to over-deliver on customer expectations, or a way to fuel their revenue pipelines to offset slumping vehicle sales numbers.
There is plenty of unperformed maintenance out there for the taking – the result of undetected or neglected automotive care.
When you put customer care at the forefront of your high-octane offense, it can have a measurable impact on your bottom line.
Dealers must put a lid on those things that didn’t work in 2020 as a means to refocus their energy and pave the way for continuous improvement and success in 2021.
Build customer trust and confidence and work continually to provide positive implications and competitive advantages for your business in the new year.
Operating in what has become the “new normal” way of doing business has made us stronger, wiser, more creative, more innovative and more hopeful of better things to come.
Now is a good time to reflect on your business and perform an audit, especially in the areas of company culture and employee retention—two important barometers that impact productivity and profitability.
It was no surprise that, even in the face of adversity, there was no shortage of entries in Tire Review’s 2020 Top Shop Competition.
Protecting your dealership’s brand and boosting loyalty will triumph over any threat.
It’s important to have insights into various market dynamics to help hone your business strategies.
As tiremakers release financial reports, trends are emerging that will have an impact on the industry’s future.
COVID-19 continues to impact PLT tire segments, but with this comes an opportunity to deliver a seamless customer journey.