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Hankook-Car-Maintenance

Hankook-Car-Maintenance

Commentary

Idled Driving Shouldn’t Mean Stalled Vehicle Service

By Mary DellaValle April 19, 2021

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Customer-Service-Game-Editors-Notebook

Customer-Service-Game-Editors-Notebook

Commentary

Winning the Customer Care Game

By Mary DellaValle April 12, 2021

Tire-Dealer-Operations-Study

Tire-Dealer-Operations-Study

Commentary

Refocus Your Business Through Subtraction

By Mary DellaValle March 10, 2021

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Tire-Dealer-People-Focus

Tire-Dealer-People-Focus

Commentary

Competitive Edge in 2021: Sharpen Your ‘People’ Focus

By Mary DellaValle January 25, 2021

2021-Editors-Notebook

2021-Editors-Notebook

Commentary

Welcoming 2021: Don’t Look Back, Look Forward

By Mary DellaValle January 12, 2021

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Work-On-Business

Work-On-Business

Commentary

Work ‘On’ Your Business, Making Culture a Priority

By Mary DellaValle November 25, 2020

Steve-Nerheim-Top-Shop

Steve-Nerheim-Top-Shop

Commentary

2020 Top Shops: Accolades Amidst Adversity

By Mary DellaValle October 13, 2020

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Goodyear store example

Goodyear store example

Commentary

Brand Strength Serves as Best Offense & Defense

By Mary DellaValle October 2, 2020

Coronavirus-Sourcebook

Coronavirus-Sourcebook

Commentary

Resilience, Ingenuity to Forge Pandemic Rebound

By Mary DellaValle September 14, 2020

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SOTI-Future-Tire-Industry

SOTI-Future-Tire-Industry

Commentary

What the Tire Industry Will Look Like in 2021 and Beyond

By Janine Young September 10, 2020

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