know where it is. Find out what your technicians’ efficiency is to know if what you’re doing is working. Once you find out this information, the wins will be visible.
Keep in mind the following facts when considering efficiency:
• Ten minutes a day equals 50 minutes a week and 43.33 hours a year. If you know your technicians’ efficiency, you know that 10 minutes of wasted time each day costs your technicians and you.
• The right tools for the job are crucial to efficient repairs. A $100 body hammer won’t make much of a difference compared to the old one you have from school. But if you have the right spot welder, it will make a big difference.
‘IDon’t Have Time’
Regarding supplements, how many estimators have stated, “I just don’t have the time to do them”? I can tell you that if they don’t have time to do supplements, then they don’t have time to call their customers and they most definitely don’t have time to be looking up repair procedures.
Try taking a little bit of time out of your day or evening and make a list of everything an estimator has to do in a day. Sit down with him or her and figure out how much time, on average, each of his or her daily duties takes. I bet you’ll find that at the end of the day, all the time added up will be more than he or she is actually working. Wouldn’t it be great to be able to accomplish more work in the same or less amount of time, eliminate a step and ultimately be more proactive?
Watch what happens to your staff if you take this approach. They get more time in their personal lives as a result of not having to stay later at work and costing you more money. All you did was figure out a way to eliminate or cut back on the time spent doing a certain task. Look for the easy, low-hanging fruit first, then work your way up to a minute here and a couple minutes there.
Breaking Down Walls
No matter what the size or design of the facility, we all have walls that need to be taken down, either literally or figuratively.
Efficiency is measured as the time it takes to perform an action. The focus should be on making sure that vehicles don’t stop once they get to the shop. So take the time to look at the walls that are created between your paint and body departments, the one between the office and the shop, and especially the wall that the vehicle hit and, consequently, didn’t get completed as efficiently as it could have.
Find a way to eliminate that stopping point or waste of time, and you’ll soon find out how large your facility actually is or could be.
