Business Operations
Top 3 Reasons Why Phone Skills Training is Most Important in Sales
As a professional sales/customer service trainer, I work with many businesses that sell (or have opportunities to sell) both face-to-face...
January 2021
December 2020
November 2020
As a professional sales/customer service trainer, I work with many businesses that sell (or have opportunities to sell) both face-to-face...
Manage customer complaint damage by putting a defined, proactive process into place.
Time marches on and with it we have arrived at the next John Wooden Maxim: It’s what you learn after...
As my Pinnacle Performance pupils well know, there are many elements that make up an effective “Winning Team” culture. Of...
Learn how customer complaints and problems can affect your tire/auto service business, as well as effective behaviors your staff should...
Practicing PRIDE (Personal Responsibility in Delivering Excellence) in all that your organization does will have a substantial positive impact on...
The New Year is a great time to measure your dealership's customer service fitness.
Don't close the sale, open the relationship with no-pressure customer experiences.
Creating a "winning team corporate culture" is all about effectively managing your team members’ attitudes, behaviors and actions. Here are...
In the November 2011 issue of Tire Review, I wrote about how Amazon.com has become a world-class customer service organization...
