Business Operations
How Fit Is Your Customer Service?
As is the annual tradition, countless individuals (perhaps you) have made a new year resolution to get in shape. That’s...
As is the annual tradition, countless individuals (perhaps you) have made a new year resolution to get in shape. That’s...
Regardless of what your business sells, training to maximize performance in sales, and customer service should be an important piece...
A customer's opinion isn't just formed on what you do, but what you don't do.
Improve customer loyalty and generate more referrals with enthusiastic customers
No doubt you've heard someone referred to as "a born salesman," but is this old adage true?
Focus on impression-forming moments for customer loyalty and increased profits
The best way to measure the effectiveness of sales/service employees and training on a day-to-day basis is to monitor and...
As I train all my Pinnacle Performance clients, effectively improving an organization’s customer service effort should begin with an honest...
As a professional sales/customer service trainer, I work with many businesses that sell (or have opportunities to sell) both face-to-face...
Manage customer complaint damage by putting a defined, proactive process into place.
