Communication, Adaptation Key to Florida Dealer’s Success
McGee Auto Service and Tires began as a small local tire dealership in Lakeland, Fla., but with four decades of quality products and vehicle service mixed with exceptional customer service, the family-owned business quickly turned into one of the top automotive and tire retailers in central Florida. It started in 1974 when John McGee purchased
Mercy Tech Mission Teaches Trades to the Most Deserving
More than two years ago, author and retired automotive businessman Rick Cogbill took a trip that inspired a life-changing project. In January 2010, the creator of The Car Side (see page 80) accompanied his daughter to the African country of Mozambique to visit his niece, who was working there as a nurse. While his daughter
Loyalty, Familiarity Add Up For Chicagoland Dealer
With only four locations in the suburban Chicago area, Duxler Complete Auto Care might at first appear to be a small fish competing in a very, very large pond. But the family-owned dealership has built a band of loyal customers as solid as the work it guarantees. Although the company was established in 1920 by
Take a Deeper Look at Competition With Market Data
Staying a step ahead of the competition is just one of the many challenges that business owners face. But trying to figure out how the competition is attracting customers and setting their prices can be an overwhelming task to manage on your own. In 1997, David Swan created InteliChek, a data collection agency specializing in
Fifth-Generation Tripp’s Tire Pros has Deep Community Roots
The legacy of Tripp’s Tire Pros began in 1911, before tire shops really even existed. More than 100 years ago, the local blacksmith shop in Ayden, N.C., was asked to repair the first automobile tire, which informally established the Tripp family as one of the very first in the tire and automotive service business. “One
Tenn. Dealer Finds Success Through Planned Growth, Acquisitions
Developing new ways to get customers through the door is always a challenge for tire dealers, but at Triple T Tire Pros in Dyersburg, Tenn., keeping customers is something that was perfected long ago.
Successful Ohio Dealer Heavily Supports Customers, Community
For nearly 60 years, City Tire Service in Zanesville, Ohio, has been a staple in the heavily rural Ohio community. Founded in 1953 by Arlin and Jean Frame, the mom-and-pop tire store and service shop was based on an old-fashioned principle: Be good to the customers and they’ll be good to you. “My parents were
Delta World Tire’s Determination, Community Ties Prevail in Disaster
As one of the fourth generation owners of Delta World Tire, Paul Bernstein has received plenty of advice on how to succeed in business, but there are a few principles that have stood the test of time. “Quality, products, excellent customer service and competitive pricing,” says Bernstein. “That was something our great-grandfather tried to instill
New Marketing, Creative Opportunities Bring R.I. Dealer Success
Tire Pros of Rhode Island, established in 1974, has truly mastered customer service and satisfaction.