No Touchy da Tools, Or Not
Tool-borrowing customers break your bank faster than they buy, but there are some tricks.
Principal of the Thing
Better customer communication could have prevented Slim from getting schooled
Panning for Gold
Sometimes junior techs are like clean shop rags – they’re never around when you need one. It was my third circuit around the shop and still no sign of Beanie. “Basil! Have you seen the Bean?” Basil adjusted his reading glasses as he nodded towards the side door. “You’ll find the lad out there, seeking
Sweet, Sweet Dreams
Can a tire dealer’s dream of cooperation with the competition become a reality?
I Have Seen the Light!
A shortcut repair for daytime running light issues brings enlightenment
2013: A Spaced-Out Odyssey
The gang wrestles with a stubborn high-mileage Honda in Slim’s absence.
Working Under Pressure
Fuel pump troubles require some major reflection – and a dash of patience.
Power Maps for Dummies
The perils of sending a young tech out on his first service call without all of his papers
Maintenance Knows no Limits
Whether it’s cars or appliances, some periodic care keeps things running smoothly.
Feeling the Pressure
A stubborn TPMS problem is resolved with a quick scan tool solution
Trials of a Miss-Bent Youth
Microwave and frozen pizza prove as big of a challenge as a misfiring Chevy Impala.
How the Buick Stole Christmas
An anti-theft dilemma brings both the parade and the corporate image campaign to a halt.