Richard Brigidi, Author at Tire Review Magazine
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Back for More?: Correcting ‘The Comeback’ Before It Happens Can Save Profit Dollars

Back for More? Correcting ‘The Comeback’ Before It Happens Can Save Profit Dollars If you label your customers as "nuts" to brush off their vehicle repair complaints and tell them to "just bring it back" without addressing the actual core problem, your comebacks are not only costing you cash today, but tomorrow, too. "So what’s