Business Operations
Evaluating Customer Service to Meet Expectations
There are really just three ways to evaluate your performance as it pertains to customers’ expectations. You either match their...
There are really just three ways to evaluate your performance as it pertains to customers’ expectations. You either match their...
People become your customers because you have what they want at a price they are willing to pay. The exchange...
What if we are wrong? What if our most deeply held beliefs about managing tire dealerships are at best misguided...
If you’ve never seen the mockumentary “This is Spinal Tap,” put it in your Netflix queue. The plot: Spinal Tap,...
The rule of reciprocity states that when someone does something for you – either giving you a gift or doing...
Last month, we talked about the principles of persuasion. (click here if you missed it.) This month, I’ll show you...
When you say the word “persuasion,” it conjures up images of a person using underhanded or manipulative methods to get...
