Tenneco has expanded its Service Solutions collection of free eLearning modules online that help dealers and shops enhance their employee training on ride control replacement and other services through the multi-faceted training programs.
“Service Solutions takes a holistic approach to helping Tenneco customers increase their ride control and other service volume over the long-term,” said Ethan Bregger, Tenneco’s aftermarket training manager, North America. “We have found that this approach is far more effective than individual training events, which will often produce only a temporary increase in business. Our eLearning modules help employees contribute to a sustained improvement in the way their shops approach ride control replacement and other service opportunities.”
The Service Solutions eLearning curriculum includes more than 25 interactive courses focused on vehicle inspection and diagnostic techniques as well as customer communication skills. Available courses cover the ride control, emissions control and performance categories, and many are offered in English, French and Spanish.
In addition to eLearning courses, the Tenneco Service Solutions program includes classroom training led by the company’s ASE-certified Master Trainers; the Tenneco Technical Resource Center, which includes technical, warranty, catalog and other support delivered via telephone, email and the company’s Tech Talk web forums; the Tenneco Experience mobile product and technology trailer; and marketing services, through which the team creates and executes custom training programs, on-the-job learning tools and other resources.
