Advertisement

Steve Ferrante

An avid auto enthusiast with a fondness for American muscle cars, Steve literally grew up in and around his family's auto service business in Massachusetts. Today, he is the CEO and Trainer of Champions of Sale Away LLC. Steve has over 20 years of successful sales, sales management and sales training experience. He was featured in Tire Review's January 2010 cover story, "Deliver World-Beating Customer Service" and has been a featured speaker for numerous tire dealer association conventions across the country. As the producer and host of the Pinnacle Performance sales and customer service training program for the tire/auto service industry, Steve has received national acclaim for teaching independent tire and auto service businesses how to improve customer relations and produce greater sales results. To learn more about the program, visit www.saleawayllc.com/PinnacleAuto1.html. Ferrante can be reached directly at 866-721-6086 ext. 701 or via e-mail at [email protected]

To gain sustainable and profitable trust, dealers must create customer-focused consistency In his book, “The Trust Edge,” author David Horsager documented consistency as a...Read More

Tire and auto service businesses lose substantial dollars in revenues and profits each year because their sales and service people do not effectively sell...Read More

Tire and auto service businesses lose substantial dollars in revenues and profits each year because their sales and service people do not effectively sell...Read More

As a professional sales trainer, I get asked regularly what it takes to be a top-performing salesperson and the fact is there’s no simple...Read More

As is the annual tradition, countless individuals (perhaps you) have made a new year resolution to get in shape. That’s great and as I...Read More

Regardless of what your business sells, training to maximize performance in sales, and customer service should be an important piece of your success plan....Read More

There's a lot of talk about the importance of providing quality customer service and superior customer experiences to improve customer loyalty and sales. In...Read More

/>Emotional engagement and creating enthusiasts is all about how customers feel when they do business with you. How they feel effects the stories...Read More

Having spent a great amount of quality time with a countless number and wide variety of salespeople over my 25-plus years in the industry,...Read More

ps no greater story of the positive impact of customer service focus than the remarkable true account of Jan Carlzon and the business turnaround...Read More
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement