AskPatty.com has joined with technology partner CAARMO, a vehicle telematics solution company, to develop a telematics solution to connect drivers and shops.
“Telematics represents a new kind of customer service in the world of auto service centers,” said Jody DeVere, CEO of AskPatty.com Inc. “We have always been a company about helping women and service providers to connect – now we have the ability to take that connection to a new level. This is a revolutionary new way to approach auto service.”
“Empowerment is powerful, and our partnership with AskPatty.com allows us to empower both women and men in the way they think and feel about their automotive repair experience. With this product, CAARMO and AskPatty hope to inspire greater trust and transparency between drivers and the auto service center of their choice,” said Vinay Raman, founder and CEO of CAARMO, Inc.
The new tool would utilize telematics-enabled OBD devices alongside smartphone apps and POS software to connect drivers, cars, and service providers in real-time. If the vehicle generates a trouble code, a message is immediately sent to the customer’s phone, and to the service center, describing the error and what the code means. This instant communication provides the customer with notification of what is causing the trouble, and enables the service center to reach out to that customer to offer help, AskPatty.com said .
Additional features include instant “vehicle health reports” for both consumer and service center, a running history of maintenance and repair visits, and the ability to send maintenance alerts, specials, and other communications directly to customers via the smartphone app.
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