Death by a Thousand Cuts
By Jim Smith
April 15, 2013
Is your good nature and the 'cost of doing business' doing in your business?
read more
Practice, Practice, Practice
By Jim Smith
March 12, 2013
As Top Shop year starts, tire dealers can show that being the best is no sleight of hand.
read more
It's Just a Numbers Game
By Jim Smith
February 11, 2013
The "creeping normalcy" of change is taking the heart, soul and backbone out of the tire business.
read more
New Angle to Old Problems
By Jim Smith
January 16, 2013
TIA's "Recommended Practice" approach to used, aged tires makes sense. RMA should agree, right?
read more
The Great MSRP Debate
By Jim Smith
November 19, 2012
The road to smarter, more informed consumers is paved with unintended consequences
read more
TIA President's Agenda
October 15, 2012
Incoming TIA President Randy Groh Outlines Plans
read more
More Than a Trophy and Check
By Jim Smith
October 15, 2012
Dealers are using Top Shop program to "set the bar" and push for improvement.
read more
Dialogue Starts?
By Jim Smith
August 13, 2012
Here's What You (Few) Had to Say About Tire Repair Questions.
read more
Trying to Get to the Bottom of World-Class Customer Service
By Jim Smith
July 16, 2012
Thanks to our annual search for the "best of the best" tire dealers through the Top Shop Award program, we often are asked for tips on how to win this honor.
To wh...
read more
Letter: When it Comes to Repair, Whose Side is the RMA On?
June 12, 2012
[Editor's Note: The author of this Letter to the Editor, Philip Nigh, is a former chairman of the Tread Rubber and Tire Repair Materials Manufacturers' Group (TRMG).]
I have recently learned that the Rubber Manufacturer's Asso...
read more
Reader Offers Feedback on Tire Aging Issue
June 11, 2012
I'm writing you as I have read your article on tire aging called, "Simple? Naive?" in the May edition of Tire Review magazine. (...
read more
Happy Surprise: Outstanding TIA Class
June 11, 2012
I just spent $950 in Orlando, Fla. You know, the land of Mickey and Minnie Mouse. I had the greatest time with my 20-year-old son, Josh; the best we've had in years. Let me tell you, it was money well spent for my company.
I att...
read more
WWYD?
By Jim Smith
June 11, 2012
Repair or Not Repair (and Under What Law), That is The Question
read more
Tire Aging Issue Needs Attention, Not Excuses - Now
By Jim Smith
May 7, 2012
Would you knowingly install four "new" tires that are actually six to 10 years old - or older - on your son or daughter's car?
I already know your answer.
Neither would I.
And whi...
read more
Separate Generations, Two CEOs Have Same Message for Dealers
By Jim Smith
April 9, 2012
"My one son can hardly write his name because he's never used a pencil."
Bill Berry wasn't mocking his own grown progeny. The head of American Tire Distributors was making the point that today’s tire buyers are much, muc...
read more
Driving More Business to Your Shop
March 15, 2012
National Car Care Month in April is the ideal time for tire dealerships to help consumers see the benefits of regular vehicle maintenance. Here's how your shop can take advantage of the timing, by offering community car care events that feature free vehicle check-ups or inspections,
read more
More Dialogue Needed to Sort Out Tire Repair, Used Tire Legislation
March 12, 2012
There has been a little discussion (see First Off, February 2012) about the concept of legislation, introduced by the Rubb...
read more
Is Legislation the Way to Overcome a Century of 'Fail'?
By Jim Smith
February 15, 2012
As suggested by RMA, a legislative solution for the basic rules of proper tire repair is being considered. The goal is to get ALL service facilities to utilize established, accepted and proven tire repair procedures and products.
read more
TIA's Expanded Training Effort a 'Gift' That Does Keep on Giving
By Jim Smith
January 16, 2012
The big news out of November's SEMA Show/Global Tire Expo wasn't really new "news." Equally, it wasn't just more of the same.
It was, though, perhaps the single biggest opportunity that you, your staff and your business have fo...
read more
Give Returning Vets - and Yourself - a Break With the Hire Heroes Act
By Jim Smith
December 7, 2011
In this day and age of disengaged politicians and dysfunctional government, I have to say I was surprised that Congress managed to handle a no-brainer and pass the VOW to Hire Heroes Act of 2011.
President Obama signed the bill into la...
read more
|
|
Entries are now being accepted for the
2013 Top Shop Award Program.
Get your job opening listed here by contacting Karen Kaim
We're adding new jobs all the time! See over a dozen more aftermarket job openings at Aftermarketjobs.com
|