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Starting to See Some Light
 By Jim Smith February 1, 2014 A new Springsteen album is always cause for celebration, and his latest is a mix of new, re-polished older songs and covers. In total, “High Hopes” is a cautionary counter to the foreboding “Wrecking Ball.” ... read more
Whenever and Wherever
 By Jim Smith January 17, 2014 Back in the mid-1960s, the three TV networks all made much of their conversion from black-and-white to “Now in living color!” broadcasts. It was like that transition in “The Wizard of Oz,” when Dorothy awoke after b... read more
For a Few Dollars More
 By Jim Smith December 1, 2013 Even as we were congratulating ourselves for dodging the sweeps month hidden camera run NBC’s Today Show took at tire and repair shops, a more compelling story ran on Nov. 21 on WTVD-TV in Raleigh/Durham, N.C. Investigative... read more
TIA President's Agenda
October 15, 2013 Incoming president Ken Brown outlines plans for his upcoming term. read more
Final Final Finally?
 By Jim Smith August 23, 2013 No, but NHTSA's little tire grading and education scheme is coming in stereo - some day read more
Putting Change to Good Use
 By Jim Smith July 18, 2013 New faces from different places, moving forward with new opportunities – and you will benefit read more
Ignorance Is Intent: Fatalities On The Rise
 By Andrew Markel June 20, 2013 Recently, the National Highway and Traffic Safety Administration (NHTSA) announced that traffic fatalities were up by nine percent. This number has consistently been declining every year since the 1970s by at least two percent. The last increase was ... read more
Rising to the Same Level?
 By Jim Smith June 10, 2013 If consumers are paying more for tires and service, are your techs seeing any of the gravy? read more
Letter to the Editor: Should Have Used Other Sources
June 4, 2013 With regards to your March 2013 article "Step-by-Step Vehicle Alignment," I couldn't agree more with the importance of alig... read more
Missing a Word Not 'Iffy'
 By Jim Smith May 14, 2013 Anti-unsafe used tire law proponents miss the point - and the key word. read more
Death by a Thousand Cuts
 By Jim Smith April 15, 2013 Is your good nature and the 'cost of doing business' doing in your business? read more
Practice, Practice, Practice
 By Jim Smith March 12, 2013 As Top Shop year starts, tire dealers can show that being the best is no sleight of hand. read more
It's Just a Numbers Game
 By Jim Smith February 11, 2013 The "creeping normalcy" of change is taking the heart, soul and backbone out of the tire business. read more
New Angle to Old Problems
 By Jim Smith January 16, 2013 TIA's "Recommended Practice" approach to used, aged tires makes sense. RMA should agree, right? read more
The Great MSRP Debate
 By Jim Smith November 19, 2012 The road to smarter, more informed consumers is paved with unintended consequences read more
TIA President's Agenda
October 15, 2012 Incoming TIA President Randy Groh Outlines Plans read more
More Than a Trophy and Check
 By Jim Smith October 15, 2012 Dealers are using Top Shop program to "set the bar" and push for improvement. read more
Dialogue Starts?
 By Jim Smith August 13, 2012 Here's What You (Few) Had to Say About Tire Repair Questions. read more
Trying to Get to the Bottom of World-Class Customer Service
 By Jim Smith July 16, 2012 Thanks to our annual search for the "best of the best" tire dealers through the Top Shop Award program, we often are asked for tips on how to win this honor. To wh... read more
Letter: When it Comes to Repair, Whose Side is the RMA On?
June 12, 2012 [Editor's Note: The author of this Letter to the Editor, Philip Nigh, is a former chairman of the Tread Rubber and Tire Repair Materials Manufacturers' Group (TRMG).] I have recently learned that the Rubber Manufacturer's Asso... read more
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Entries are now being accepted for the
2014 Top Shop Award Program.