Missing a Word Not 'Iffy'
By Jim Smith
May 14, 2013
Anti-unsafe used tire law proponents miss the point - and the key word.
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Death by a Thousand Cuts
By Jim Smith
April 15, 2013
Is your good nature and the 'cost of doing business' doing in your business?
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Practice, Practice, Practice
By Jim Smith
March 12, 2013
As Top Shop year starts, tire dealers can show that being the best is no sleight of hand.
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It's Just a Numbers Game
By Jim Smith
February 11, 2013
The "creeping normalcy" of change is taking the heart, soul and backbone out of the tire business.
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New Angle to Old Problems
By Jim Smith
January 16, 2013
TIA's "Recommended Practice" approach to used, aged tires makes sense. RMA should agree, right?
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The Great MSRP Debate
By Jim Smith
November 19, 2012
The road to smarter, more informed consumers is paved with unintended consequences
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More Than a Trophy and Check
By Jim Smith
October 15, 2012
Dealers are using Top Shop program to "set the bar" and push for improvement.
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Dialogue Starts?
By Jim Smith
August 13, 2012
Here's What You (Few) Had to Say About Tire Repair Questions.
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Trying to Get to the Bottom of World-Class Customer Service
By Jim Smith
July 16, 2012
Thanks to our annual search for the "best of the best" tire dealers through the Top Shop Award program, we often are asked for tips on how to win this honor.
To wh...
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WWYD?
By Jim Smith
June 11, 2012
Repair or Not Repair (and Under What Law), That is The Question
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Tire Aging Issue Needs Attention, Not Excuses - Now
By Jim Smith
May 7, 2012
Would you knowingly install four "new" tires that are actually six to 10 years old - or older - on your son or daughter's car?
I already know your answer.
Neither would I.
And whi...
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Separate Generations, Two CEOs Have Same Message for Dealers
By Jim Smith
April 9, 2012
"My one son can hardly write his name because he's never used a pencil."
Bill Berry wasn't mocking his own grown progeny. The head of American Tire Distributors was making the point that today’s tire buyers are much, muc...
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Is Legislation the Way to Overcome a Century of 'Fail'?
By Jim Smith
February 15, 2012
As suggested by RMA, a legislative solution for the basic rules of proper tire repair is being considered. The goal is to get ALL service facilities to utilize established, accepted and proven tire repair procedures and products.
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TIA's Expanded Training Effort a 'Gift' That Does Keep on Giving
By Jim Smith
January 16, 2012
The big news out of November's SEMA Show/Global Tire Expo wasn't really new "news." Equally, it wasn't just more of the same.
It was, though, perhaps the single biggest opportunity that you, your staff and your business have fo...
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Give Returning Vets - and Yourself - a Break With the Hire Heroes Act
By Jim Smith
December 7, 2011
In this day and age of disengaged politicians and dysfunctional government, I have to say I was surprised that Congress managed to handle a no-brainer and pass the VOW to Hire Heroes Act of 2011.
President Obama signed the bill into la...
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Improving Our 'Technology' With More Expertise and Experience
By Jim Smith
November 15, 2011
Got a letter recently from an "Appreciative Fan" of the tire industry. More precisely, of the technological wonders that are today's radials.
"I'm 78. I've driven on a lot of tires. I would like to thank the tire industry f...
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Getting Pink: 25 Years Later, Breast Cancer Awareness Month Still Needs Support
By Jim Smith
October 14, 2011
Please don't turn away because you see pink. Please don't think reading something with pink on it makes you less of a tire person. In fact, not paying attention could make you less of a person.
...
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Web, E-Newsletter, Magazine: Read All About It Everywhere
By Jim Smith
August 10, 2011
All men (and women) may have been created equal, but that is not the case with tire industry news.
If that news is about you and your business, it's the most vital information in the world. If it's about one of your suppliers or a comp...
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12 Things (More or Less) That Seem to Fit Together
By Jim Smith
July 15, 2011
There is no magic for inspiration. Ideas for this column come when they come, and how they come. Sometimes (not often enough) in a blitz when 800 perfectly crafted words flow effortlessly from my fingertips. More often, the only thing flowing is swea...
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Genius of GM Reminds That Even Donuts Need Some Love
By Jim Smith
June 13, 2011
Does it surprise anyone that sometimes General Motors can't seem to get out of its own way? It shouldn't.
Rising from the ashes of a massive crash-n-burn just a few years ago – and billions upon billions of taxpayer dollars – the ne...
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Entries are now being accepted for the
2013 Top Shop Award Program.
Get your job opening listed here by contacting Karen Kaim
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