Traditional Values, New Ideas Combine for Success
By Shana O'Malley
February 11, 2013
Founded in 1972 in Birdsboro, Pa., CJ's Tire & Automotive has been a leader in tire retail and automotive services in the mid-Atlantic region for more than 40 years.
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Tire & Wheel Expertise Pays Off
By Shana O'Malley
January 16, 2013
A narrower focus and steady, solid growth has brought success for Minnesota's Samaritan Tire.
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Back to Basics: Step-by-Step Tire/Wheel Balancing
By Tom Duke
November 19, 2012
This article on how to properly balance tire and wheel assemblies is the final 2012 installment in our series covering basic tasks performed in tire dealerships.
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2012 Top Shop Finalist: Duxler Complete Auto Care
By Joanne Draus Klein
October 15, 2012
Maintaining a mom-and-pop shop atmosphere at a 21st century business is tough enough. But maintaining a 1950s-style full-service gas station in 2012 is virtually unfathomable....
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2012 Top Shop Finalist: Upton Tire Pros
By Shana O'Malley
October 15, 2012
There are no family secrets to success or tricks of the trade for Upton Tire Pros owner Mike Upton.
In a little over 20 years, the Mississippian built his four-store company around the greater Jackson, Mississippi, area with a &#...
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2012 Top Shop Winner: Chapel Hill Tire Car Care Center
By Jim Smith
October 15, 2012
Chapel Hill Tire Car Care Center is not a puzzle in either the literal or figurative sense. It is not confusing or an enigma, and the entire operation moves harmoniously and unconfusingly forward....
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2012: Top Shop Finalist: McGee Tire Stores
By Joanne Draus Klein
October 15, 2012
Gremlins have infested Florida. At least that might be the perception of anyone working the counter at McGee Tire Stores.
...
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Back to Basics 3: Rotating Vehicle Tires
By Tom Duke
August 13, 2012
This article on how to properly rotate vehicle tires is the third in a series on basic tasks performed in tire shops. Our first in the series covered ...
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Loyalty, Familiarity Add Up For Chicagoland Dealer
By Shana O'Malley
July 16, 2012
With only four locations in the suburban Chicago area, Duxler Complete Auto Care might at first appear to be a small fish competing in a very, very large pond.
...
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Back to Basics 2: Step-by-Step Tire Demounting/Mounting
By Tom Duke
May 7, 2012
The second installment in our Back2Basics series looks at an essential part of the tire sales and service process: demounting an old tire and mounting a new one on the customer's vehicle.
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Delta World Tire's Determination, Community Ties Prevail in Disaster
By Shana O'Malley
March 12, 2012
As one of the fourth generation owners of Delta World Tire, Paul Bernstein has received plenty of advice on how to succeed in business, but there are a few principles that have stood the test of time. ...
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New Marketing, Creative Opportunities Bring R.I. Dealer Success
By Shana O'Malley
February 15, 2012
Tire Pros of Rhode Island, established in 1974, has truly mastered customer service and satisfaction.
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Back to Basics 1: Basic Tire Repair
By Tom Duke
February 2, 2012
This guide to step-by-step tire repair, which includes photos and a downloadable poster, should be helpful to not only newly trained technicians, but also veterans who want to brush up on their techniques.
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Downsized Car Dealer Reinvents Himself With a Tire Dealership
By Eric Brothers
August 10, 2011
For Ron Poulin, opening a new tire store started out as his survival business plan when General Motors decided to reduce the number of its auto dealer franchises – which included his. Poulin described GM closing his franchise as, "A horrible...
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Training is an Attitude
By Gary Goms
July 19, 2011
During the 1920s, the term "model year" gained currency in the automotive industry. Auto execs determined to increase sales by annually introducing new automobiles to a motoring public hungry for the prestige of owning the latest motor vehicl...
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Against All Odds: Accomplished Dealers Share Their Immigrant Roots
By Joanne Draus Klein
July 15, 2011
In an age of technological ease, socially accepted incompetence, and a media-inflated sense of personal entitlement, inspiration to do business can be hard to find....
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Okla. Dealer Expands from Within by Offering Added Merchandise
By Eric Brothers
June 13, 2011
For Jackie Cooper Tire and Service Centers of Oklahoma City, growth hasn't come from regularly opening new tire stores, but from expanding the product mix over the years to include mobile sound systems, car alarms, remote start and window tinting. ...
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Score Points With Customers by Creating a Child-Friendly Waiting Area
By Jody Devere
June 13, 2011
Waiting rooms are for waiting. That's something we adults are accustomed to doing. At the doctor's office, at the DMV, and yes...at the tire and auto service store.
...
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Is TPMS a Headache or Opportunity?
By Dave Crawford
February 14, 2011
A decade after the TREAD Act and almost four years into mandatory TPMS on all passenger vehicles in the U.S., one can fairly ask: Is TPMS still a headache for the industry, or has it become a profit opportunity for smart tire dealers?
...
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