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Currently Viewing 1 to 19 of 19
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Common Customer Service Myths Exposed
By Jody Devere
September 28, 2012
How to break down the myths of customer service, get into customers' heads, and figure out the best way to serve them and turn a problem customer into a customer for life.
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Appeal to All Senses All the Time to Keep Customers
By Jody Devere
March 12, 2012
The independent tire dealer is always facing tough competition. Major tire chains, mass merchandisers and warehouse clubs drive a hard bargain and claim a volume award when it comes to new tire sales.
...
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New Research Shows How Women See Tire Buying Experience
July 15, 2011
Exactly how do women approach the entire tire buying experience? What are they looking for?? What do they expect? And how important are brands and pricing?
Over the years, a lot of people have been most happy to share their ideas on th...
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More Tips for Female-Friendly Customer Service
By Greg Sands
April 21, 2011
Is your shop clean and inviting? Is speed of service a priority? Are your service and salespeople attentive and personable?
If you answered no to any of those questions, you might be alienating at least half of your customer base. ...
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Marketing to Women With Social Media
By Jody Devere
April 18, 2011
Comscore, Nielsen, Media-Metrix and Quantcast studies all show women are the driving force of the most important Internet trend of the decade: the social web.
...
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Attract Women Customers to Boost Your Shop's Word-of-Mouth Power
By Jody Devere
November 16, 2010
Testimonials from customers who are raving fans of your dealership are among the best methods for gaining new customers. And a major segment of...
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No Longer in the Passenger Seat: Women's Influence in Automotive
August 26, 2010
Coyne PR has worked with some of the leading brands in the automotive industry and helping them attain their goals and objectives, including marketing effectively to women. For the last five years, it has also had the honor of working with one of the...
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The Training and Education Value Proposition
By Patricia Roberts
July 15, 2010
"Give a man a fish, and you have fed him for today. Teach a man to fish, and you have fed him for a lifetime" Author unknown
We have all heard this proverb and have probably used it many times. It is one...
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Do Men And Women Speak A Different Language?
By Patricia Roberts
May 14, 2010
Men and women think, speak, and process information very differently.
It would be rather unique to go through each day and not experience a perplexing interaction with the opposite gender with regards to communicating especially...
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Women In the Marketplace
By Patricia Roberts
April 15, 2010
[Editor’s Note: The following is an except from the soon-to-be-published “Influence: How Women’s Soaring Economic Power Will Transform Our World for the Better” by Maddy Dychtwald with Christine Larson. While most of t...
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4 Things You Can Do To Make Your Business Inviting To Women
By Patricia Roberts
April 7, 2010
Women influence 85% of all consumer-purchasing decisions in the U.S. and 66% of the consumer-purchasing decisions in Canada.
When thinking about the impact that this group has on commerce and on businesses in general, you are probabl...
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The $300 Billion Minority
By Jody Devere
March 3, 2010
Who is the "minority" that accounts for 85% of all consumer purchases?
Women.
Women buy 60% of all new cars, 53% of all used cars, and spend $300 billion annually keeping their cars repaired. And yet, a recent s...
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Women Of Color = Women Of Economic Influence
By Patricia Roberts
January 18, 2010
When the Maria Shriver study titled “A Women’s Nation” was published during the latter part of 2009, it was big news for much of the nation.
Finally, the impact of the women who entered the work force in mas...
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The New Senior Consumer
By Patricia Roberts
December 14, 2009
The 1970s “All in the Family” made us all familiar with the song “Those Were The Days.” Fast forward to today and WOW…we have redefined “senior” and “Those Days” are gone forev...
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Think You're Female Friendly? Examine the Basics to see if Your Shop Measures Up
By Patricia Roberts
September 23, 2009
Women account for 85% of all consumer purchases, including everything from automobiles to healthcare, and they spend about $5 trillion annually about half of the U.S. gross domestic product.
It is predicted than over the ne...
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Selling to Women
July 31, 2009
Tire and automotive service
dealers, especially, need to remember that women do indeed hold the purse
strings when it comes to purchases. They wield significant economic power,
purchasing 80% of all consumer goods. And, they make up about 65% of t...
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Dealing With Diversity: Reaching Out to All Demographic Groups is Vital to Success
By Tom Duke
March 26, 2008
Reaching Out to All Demographic Groups is Vital to Success in Today’s Diverse Marketplace
Everywhere you turn today you hear and read about diversity and its importance to and impact on our nation’s economy and h...
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Biz Smarts Have No Gender
By Steve LaFerre
April 1, 2004
Women the weaker sex? Bite your tongue. Whether you’re male or female, to be successful in the retail or wholesale tire industry, you need business smarts, the ability to overcome challenges, and, above all, brass knuckles. An i...
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Your Dealership is Doomed: The Diversity of Customers
By Mary Aichlmayr
April 1, 2004
Remember the days when the only woman in your shop was the one half-naked on the calendar? Well, it’s time to forget them.
The female portion of your customer base is not a "niche." In fact, women are regular if...
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