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How to Find and Hire High-Quality Employees
  By Joanne Draus Klein January 16, 2012 Computer technology may be an earth-shaking breakthrough in gathering information, but it can't always help with one simple problem common to shop owners everywhere: How to find good employees. Countless sociological and economic issue... read more
Job Interviewing Takes Time and Preparation
  By Paul Bailey June 20, 2011 To at least some degree, I think everyone at a job interview is a bit of an actor. No employer likes to admit in the interview that he yells at his crew or expects them to work late to satisfy a customer. And job seekers aren't likely to mention the ... read more
How Health Care Reform Affects Small Businesses
  By Richard Lipton, CPA December 16, 2010 There's plenty of debate about whether the new health care reform bill is good for America. Whatever your views, it looks like the Affordable Care Act - a massive piece of legislation passed by Congress in March - is here to stay. The ... read more
When it Comes to Employee Skill, You Get What You Pay For
  By Mark Rodgers November 18, 2010 If you’ve never seen the mockumentary “This is Spinal Tap,” put it in your Netflix queue. The plot: Spinal Tap,... read more
Good Interviewing Takes Time and Preparation
  By Paul Bailey April 26, 2010 To at least some degree, I think everyone in a job interview is a bit of an actor. No employer likes to admit in the interview that he yells at his crew or expects them to work late to satisfy a customer. And job seekers aren’t... read more
Grab That Wheel: Create an Employee Handbook to Take Control
  By George Lucas March 22, 2010 When most owners of tire businesses see the term “employee handbook,” they are likely to have one of several thoughts – usua... read more
Why They Stay, Why They Leave
 March 9, 2010 It was about 10 years ago that USA Today ran an article titled "High-Tech Skills Give Auto Mechanics More Power." In the article was a reference to a graduate from the automotive maintenance program of a technical college who ... read more
Terminating Employment: Six Steps to Help in the Process
  By Jim Smith August 3, 2009 The decision to terminate an employee is never easy and is usually a last-resort measure. But unfortunately, termination may be inevitable. To avoid legal problems down the road, you should establish a set approach to employee management that incl... read more
Signs of a Misplaced Employee
 July 1, 2009 Do you have an employee who possesses all the attributes you want in your staff, but just doesn't do his or her job that well? Instead of letting that person go, reassign them to another role. ... read more
Family Leave Options
 June 1, 2009 Are you sure you’re up-to-date on family leave in your business? This has become a hot topic everywhere in our country as federal and state lawmakers push employers to provide leave benefits for their employees. ... read more
Success Starts at the Top
  By Dave Crawford May 14, 2009 Even in ancient times the notion of teamwork was a difficult process. Take, for example, "The Iliad," Homer's story about ... read more
Do You Know Rest Rules?
 May 1, 2009 When do your employees get a lunch break? Did you know the federal government doesn’t have a law requiring business owners to give adult employees rest periods or meal breaks during the workday? In fact, only l9 states specifically require ... read more
Smooth-Running Family Business
 April 1, 2009 Running a family business can get messy at times. Following are a few tips that will help you avoid arguments and resulting business disruption: • Senior family members shou... read more
Controlling Absenteeism
 March 1, 2009 When a service manager, technician or front-desk employee is absent, it costs you money. That’s not all it costs. Absenteeism also inconveniences customers and other employ... read more
Drug-Free Zone
 February 1, 2009 Did you know that small, independent businesses are twice as likely as larger businesses to employ drug users? That’s because small businesses frequently lack drug educati... read more
Getting the Most Out of Reviews
 January 1, 2009 A well-conducted performance review benefits both employer and employee. First, performance reviews provide an opportunity to assess the employee’s contribution to the org... read more
Importance of Training
 December 1, 2008 Educating your employees is not only extremely important for your dealership’s regular business operations, it’s also expected by customers, who are paying for knowledgeable service. Remember, as an independent tire dealer competing ... read more
Five Retail-Employee Musts
 November 1, 2008 According to management consultants, there are five basic skills and traits that all retail employees need. If you take the time to develop these five traits in your employees, you’ll be richer for it, as your dealership will attract and ke... read more
Turning Over Turnover
 October 1, 2008 For any business, employee turnover wastes time and costs both money and customers. But tire dealers and store managers don’t have to stand by powerless watching employees come and go. There are several things you can do to reduce turnover ... read more
Mightier Than the Sword
 September 1, 2008 As a manager or business owner, your words are more powerful than you may think. Words can be weapons, delivering psychological blows to their targets. And wounded employees tend to dwell on their injuries rather than put effort into doing a good ... read more
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