How to Find and Hire High-Quality Employees
By Joanne Draus Klein
January 16, 2012
Computer technology may be an earth-shaking breakthrough in gathering information, but it can't always help with one simple problem common to shop owners everywhere: How to find good employees.
Countless sociological and economic issue...
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Hit These Five Targets for Extremely Satisfied Customers
By Steve Ferrante
January 16, 2012
There's a lot of discussion these days about providing superior customer service - in fact, this subject is the cornerstone of my Pinnacle Performance sales and customer service training for the tire/auto service industry. ...
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How to Get Paid on Time
By Richard Lipton, CPA
January 16, 2012
With the current economic conditions, the collection of accounts receivables is becoming more and more of a challenge. Strengthening your collection procedures may allow you to improve collection rates and shorten the aging days of your accounts rece...
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Diverse Staff, Modern Methods Equal Success for Miller Tirecraft
By Eric Brothers
January 16, 2012
Recognizing diversity in the community and making those differences a positive for customer and company alike have been keys to the growth of maritime Canada's Miller Tirecraft....
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Customer Refunds: Are You Doing Them Right?
By Richard Lipton, CPA
January 12, 2012
Refunds. You probably wince at the word. Some - like customer refunds for returns - are fairly uncomplicated, thanks to QuickBooks' tools and those on POS systems. Others, not so much. You may find yourself unable to balance your accounts receiv...
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Your Business' Spokesperson: Putting Your Face and Voice to Your Brand
By Rick Barnhart
December 7, 2011
Anyone who has been around our industry more than just a few years has seen how dramatically customer interaction has changed. Tire specifications, features, ratings, prices – they’re available at everyone’s fingertips. People can ...
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The Three Most Common Budgeting Errors
By Richard Lipton, CPA
November 16, 2011
When it comes to creating a budget, it's essential to estimate your spending as realistically as possible. Here are three budget-related errors commonly made by small businesses, and some tips for avoiding them. ...
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10 Surprisingly Common Examples of 'Business Poison' to Avoid
By Tom Duke
November 15, 2011
Every tire dealer talks about customer service, but how well do dealers design customer service programs that build their business? When you review all of the things that contribute to the success of a dealership – products, marketing, price and...
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Get a Solid Education in Customer Service from Amazon.com
By Steve Ferrante
November 15, 2011
I love Amazon! Over the past five years or so, I have purchased countless items from Amazon: books, DVDs, office supplies, electronics, coffee, assorted gifts and a lot more. In fact, rarely does a week go by without at least one Amazon package arriv...
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Year-End Tax Planning for Businesses
By Richard Lipton, CPA
November 14, 2011
There are a number of end-of-year tax strategies businesses can use to reduce their tax burden for 2011. Here's the lowdown on some of the best options....
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The Debate: Is The Customer Always and All Ways Right?
November 14, 2011
[Editor's Note: The following was an unintentional exchange between publisher and reader that occurred earlier this year in issues of Tire Review's sister magazine BodyShop Business. Editor Jason Stahl wrote his editorial "A Cus...
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Leverage Text Messaging to Strengthen Your Local Marketing Push
By Heather Blessington
October 14, 2011
My 70-year-old mother started texting before I did. This probably sounds strange given that I'm the tech geek in the family and "Web" is my middle name.
...
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2011 Top Shop Award Winner: Virginia Tire & Auto
By Denise Koeth
October 14, 2011
To say Virginia Tire & Auto is a family-run business is a vast understatement. Yes, founder Myron Boncarosky works closely with the next generation, daughter and son-in-law Julie and Mike Holmes - but it goes far beyond that.
...
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2011 Top Shop Finalist: Family Tire & Auto Service
By Eric Brothers
October 14, 2011
Family Tire & Auto Service has been in business in eastern North Carolina scarcely more than six years, but more than deserves its new title of 2011 Tire Review Top Shop Award Finalist due to continued growth and profitability, coupled with ...
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2011 Top Shop Finalist: Hay Tire Co.
By Joanne Draus Klein
October 14, 2011
The day that Henry Hay was criticized for being "too damned honest to be in the retail tire business" was the day he made one of the best decisions of his life.
...
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2011 Top Shop Finalist: Tate Boys Tire & Service
By Joanne Draus Klein
October 14, 2011
One co-owner is a retired professional baseball player for the San Francisco Giants. The other played college football for the University of Tulsa. And the chief financial officer was on Brigham Young University's football team.
...
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Protecting Customer Information: the Safeguards Rule
September 21, 2011
The Federal Trade Commission (FTC) enacted Standards for Safeguarding Customer Information on May 23, 2003. By now, most dealerships should have implemented their information security programs and taken steps to ensure compliance with the Safegu...
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Protect Your Business With The Right Insurance
By Richard Lipton, CPA
August 23, 2011
Starting a business is expensive and the capital that you've poured into your company can disappear in an instant if a major weather event damages your offices or one of your products injures someone.
Having the right kind of insurance...
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Credit Reports: What You and Your Customers Need to Know
By Richard Lipton, CPA
August 22, 2011
How do lenders determine who is approved for a credit card, mortgage or car loan? Why are some individuals flooded with credit card offers while others get turned down routinely?
Because creditors keep their evaluation standards secret...
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Cash Flow: The Pulse of Your Business
By Richard Lipton, CPA
August 15, 2011
Many small business owners do not fully understand their cash flow statement. This is surprising, given that all businesses essentially run on cash, and cash flow is the lifeblood of your business.
Some business experts even say t...
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Entries are now being accepted for the
2012 Top Shop Award Program.
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