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Lube Bay Strategies for Vehicle Inspections
  By Gary Goms January 27, 2012 The traditionally recommended 3,000-mile oil change interval is now rapidly becoming part of automotive history, meaning shops may have a reduced number of repairs sold during a routine lube bay visit. Here's how to check for added profits during a standard oil change. read more
Selling Modern Spark Plug Technology
  By Gary Goms January 18, 2012 Because modern engines run so well for so long, many customers have either forgotten or fail to understand the need for periodic spark plug replacements. For that reason, many spark plug replacements have become major repairs that often require two or three hours of time and a wide array of tooling ... read more
Transmission Fluid and Filter Service
  By Glen Beanard January 18, 2012 To prevent any service from being over sold or under sold, it is important to not only know that a particular service should be performed, but also why it should be performed. That knowledge can also help you spot when to recommend that service,... read more
Complete Brake Job Protects Driver, Other Vehicle Components
  By Gary Goms January 16, 2012 The problem with routines is that we tend to - you guessed it - fall into them. Because the braking systems on many modern vehicles are integrated into other systems like vehicle stability control (VSC) and traction control, modern braking syste... read more
Product Spotlight: Nitrogen Inflation
 January 16, 2012 Nitrogen inflation offers advantages over filling tires with just compressed air. According to one industry sour... read more
Inspecting Shocks and Struts
  By Andrew Markel January 12, 2012 Shocks and struts are simple devices. Their function is to dampen the movement of the springs, suspension and vehicle pitch. This means that as the spring is compressed, the movement is not sudden and when the energy or movement is released, it ... read more
Brake Hardware: Economizing Fuel, Comebacks and Parts
  By Andrew Markel January 10, 2012 Replacing disc brake hardware is critical to returning the system back to its original condition. This goes beyond shims, anti-rattle clips or dust shields and includes caliper brackets, slides and all the soft parts. No amount of lubricant can make up for weak, missing or rusted brake hardware. read more
Learning the Terminology is Key to Selecting the Correct Chassis Part
  By Gary Goms December 20, 2011 The best method of selecting the correct chassis part is to use the correct chassis terminology. In many cases, parts professionals and automotive technicians should consult illustrations that are included with most cataloging to ensure the part will perform the desired function. read more
Brake Rotors: When To Resurface And When To Replace
  By Larry Carley December 20, 2011 Like brake pads, brake rotors don't last forever. The rotors wear every time the brakes are applied. Find out what you need to know about rotor wear to minimize customer comebacks. read more
How to Avoid Brake Pad Installation Errors
  By Gary Goms December 7, 2011 Brake pads are most often returned because they lack pedal sensitivity, stopping power, resistance to dusting, excessive noise or vibration, or resistance to wear. It's important to determine if the complaint is caused by incorrect installation or an incorrect application of the friction material it... read more
Product Spotlight: Oils and Lubricants
 December 7, 2011 If auto service is a big part of your tire dealership's business, it is important to stay current with the latest product offerings in oils and ... read more
Product Spotlight: Batteries
 November 15, 2011 Selecting and stocking aftermarket automotive batteries doesn't have to be difficult, but it does require some knowledge of the range of products available and the applications for which they'll be used. In ... read more
Worn Chassis Parts Compromise Safety and Ride Performance
  By Larry Carley October 14, 2011 Many motorists don't appreciate the importance of ride control and how it affects driving, handling and braking safety. Not replacing a worn set of shocks or struts may seriously compromise the ability of the vehicle to handle bumps, dips, crosswinds... read more
Product Spotlight: Tire Changers
 October 14, 2011 One of the most important pieces of equipment in any tire shop, the tire changer can be a simple, welded steel-tube device to raise a tire and wheel to comfortable work height up to a nearly fully automated ... read more
Product Spotlight: Tire Storage
 August 10, 2011 Solutions to tire storage range from simple steel racks that hold one set of tires to elaborate vertical carousels that can store more than 100 tires. Choosing the right tire storage solution can reduce shop clutter, improve productivity and enhance ... read more
Cold Weather Brings Battery Sales Opportunities
  By Gary Goms August 10, 2011 If you live in the northern half of the country like I do, the hot summer will soon change to a cool fall. The leaves begin to change and the cold months of October and November will soon bring a rush of cold-weather battery performance complaints to... read more
Technical Information: Can Stores Help?
  By Gary Goms August 2, 2011 During my 30-plus years of installing aftermarket parts, the disconnect between supplying technical information at the jobber level and installing the products he sells has become increasingly puzzling. Each year, the aftermarket spend... read more
Staying Active with Vehicle Electronics Technology
  By Larry Carley July 29, 2011 Cars keep getting smarter and safer all the time. First-generation air bags were essentially "dumb" devices that deployed in an accident to protect the driver and front seat passenger. When the bags proved to be too powerful and potentially l... read more
Get the Best Bang for Your Buck
  By Gary Naples July 25, 2011 Whether you’re purchasing parts for inventory, purchasing accessories or purchasing supplies of any kind, you are no doubt dealing with one or more vendors. Depending on the vendor you are dealing with, they may offer a discount for early paym... read more
Modifying Consumer Oil Change Habits
  By Mike Hunter July 25, 2011 Is it a good idea for your shop to try and save your customers 50% or more on their oil change services? With two simple steps, you and your customers may be able to significantly extend oil change intervals and save them money. The f... read more
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Entries are now being accepted for the
2012 Top Shop Award Program.