An avid auto enthusiast with a fondness for American muscle cars, Steve literally grew up in and around his family's auto service business in Massachusetts. Today, he is the CEO and Trainer of Champions of Sale Away LLC. Steve has over 20 years of successful sales, sales management and sales training experience. He was featured in Tire Review's January 2010 cover story, "Deliver World-Beating Customer Service" and has been a featured speaker for numerous tire dealer association conventions across the country.
As the producer and host of the Pinnacle Performance sales and customer service training program for the tire/auto service industry, Steve has received national acclaim for teaching independent tire and auto service businesses how to improve customer relations and produce greater sales results. To learn more about the program, visit www.saleawayllc.com/PinnacleAuto1.html. Ferrante can be reached directly at 866-721-6086 ext. 701 or via e-mail at steve@saleawayllc.com.
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It's What You Learn After You Know It All That Counts
Thursday, May, 02, 2013
Time marches on and with it we have arrived at the next John Wooden Maxim: It’s what you learn after you know it all that coun...
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Smart Phone, Dumb Customer
Friday, April, 12, 2013
My grandfather owned a gas station and three-bay shop in Denver. On weekends, I would go to the station and hang out with my dad when he filled in. I can remember how much customers valued his opinions and advice on automotive service and maintenance...
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Jack Welch's Six Deadly Sins of Leadership
Monday, April, 01, 2013
As my Pinnacle Performance pupils well know, there are many elements that make up an effective “Winning Team” culture.
Of these, the most important is effective leadership that leads by example, supports and manages effectiv...
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Make Sure Your Employees Have Personal Responsibility in Delivering Excellence
Monday, March, 04, 2013
Practicing PRIDE (Personal Responsibility in Delivering Excellence) in all that your organization does will have a substantial positive impact on your company's performance.
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The Final Countdown Counts On You!
Wednesday, December, 21, 2011
This is it...the final countdown until the end of the year. While it's easy to fall into vacation mode and coast through the holidays, you would be ill-advised to do so.
Like a boxer that lets his guard down in a match, you could very ...
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What Can we Learn from Amazon's Customer Service? A Lot!
Wednesday, September, 21, 2011
I love Amazon! Over the past five years or so, I have purchased
countless items from Amazon: books, DVDs, office supplies, electronics,
coffee, assorted gifts and a lot more. In fact, rarely does a week go by
without at least one Amazon package ...
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