Advertise | Subscribe | Contact Us | Connect with us    
 
Blogs »

New Tire Balancing Method Patented

Thursday, March 11, 2010

[Disclaimer: I am not making any comment on this one. I will leave it all to you. This is from KAIT-TV’s (Jonesboro, Ark.) Web site, and concerns a Leachville, Ark., man’s recent tire balancing patent. Click on the Web link to see the actual video.] http://www.kait8.com/Global/story.asp?S=12119293 KAIT-TV – Leachville Man Earns Patent for No Lead Tires Most of us have at least once in our lives thought about getting a patent on some idea. Perry Cude of Leachville...
But She Was Employee of the Month in June!
A service shop owner in Limerick, Ireland, (stop laughing, it’s a real place) was ordered by authorities to take down his nudie calendars or be shut down. A letter from Ireland’s Health... read more
While Government 'Acts,' Dealers Take the Reins
When bad things happen, there is usually a Congressional hearing in the aftermath. And they all start with the same premise: How did this happen? Easy. As apparent as the stupefied look on the faces... read more
Why the Great Debate?
Grab some coffee, this may take a while, for it’s another round of the Great Two-Tire Debate. And it shouldn’t be happening. Just finished the February issue of Canadian Technician magazine... read more
Derby's Future Clearer, Still Clouded
Since I mentioned the serious financial problems that have beset the All-American Soap Box Derby back in December, a lot has changed. And a lot remains the same. 
You’ll recall, the All-American... read more

How Fit is Your Sales and Customer Service Effort?

Friday, March 05, 2010

Have you ever considered the fitness level of your sales and customer service effort? No, I’m not talking about some sort of employee exercise program. Rather, I’m asking if the employees that provide sales and service to your customers are functioning at peak performance. 

If you haven’t given this proper consideration, you’re probably not seeing the big picture issues that could be hurting your business. Just as with personal fitness, there are many aspects...
Focus on 'Moments of Truth' for Customer Loyalty
There is perhaps no greater customer service story than the remarkable true account of Jan Carlzon and the business turnaround around that he led as the president of Scandinavian Airlines. In... read more

Who's Talkin' Tire? Are You Listening?

Wednesday, February 24, 2010

When it comes to social media, there seem to be two groups of thought: 1. I can’t wait to get into social media so I can boost my business’ presence 2. There’s just a bunch of teenagers on those sites, and it’s a waste of time. Believe it or not – and you may not – but social media works. For those non-believers, I know how you feel. Considering something you’ve never tried (especially something with so much apparent complexity) can be...

Video: $1,400 Brake Job, The Movie

Tuesday, December 22, 2009

This video from YouTube has all the elements of a great movie. First, it offends you and your choosen profession as a technician. Second, it amazes you by the shear number of beer bottles. Third, it makes you feel empathy for the technician and customer. You will laugh, you will cry, you will kiss two minutes of your life good bye.
comments Comments (0) Keywords » Brakes
Vintage Tool Storage: Wouldn't You Like to Have These in Your Shop?
On a trip recently to Federal Mogul's Moog's Engineering Center in St Louis, I spotted two matching vintage tool cabinets in their service bays. These Art Deco cabinets date to the 1950s and are very valuable... read more
TOYOTA Recall: No Codes=No Problem: Testimony of David Gilbert
Here is the testimony of David Gilbert a professor of Automotive Technology at Southern Illinois on the Toyota unintended acceleration recall. His basic contention is that if the ECM is not able to detect... read more
FACEBOOK: Will you be a fan?
BRAKE & FRONT END is almost 80 years old, and it never stops evolving like the vehicles its readers have to service. In order to keep up with the times, BRAKE & FRONT END now has a Facebook fan page. read more
“Hey, we work on cars. We don’t decorate”
I know you can find hundreds of articles on BRAKE & FRONT END extolling the benefits of a clean shop with nice toilet paper in the bathroom. But the article from the Kalamazoo Gazette makes me smile, and... read more
 
Tire Review on Facebook