As a manager or business
owner, your words are more powerful than you may think. Words can be weapons,
delivering psychological blows to their targets. And wounded employees tend to
dwell on their injuries rather than put effort into doing a good job.
On the other hand, words can
also cheer the spirits and lighten the load of employees as they work,
ultimately creating a successful, profitable company.
You set the tone in your
dealership as a visible standard for behavior. Over time, the stress and strain
of handling daily crisis situations and attending to bothersome details can
nudge even the nicest manager into some bad verbal habits.
To measure your word power,
consider how often your employees hear the following comments:
“What you do is important.”
“That’s a great idea.”
“You deserve a nice long
lunch.”
“I always have time for
you.”
“I understand.”
“You’ve been working hard.
Take a break.”
“Good job.”
On the flip side, consider
how often your employees hear the following:
“Don’t let anyone see it
until I check your work.”
“I don’t have time to talk
about it.”
“I’ll tell you what to do.”
“There are people standing
in line for your job.”
“Keep your personal problems
at home.”
“Personally, I never take a
break.
You may be surprised at how
performance, productivity and attitudes improve with a little positive feedback
and encouragement.
- Source: Tire Review
Business Toolbox