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Smooth-Running Family Business

April 01, 2009
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Running a family business can get messy at times. Following are a few tips that will help you avoid arguments and resulting business disruption:

• Senior family members should work closely with others in the family to ensure they have the chance to assume responsibilities that interest and challenge them.

• Family members should become involved in the family business at the earliest age possible, allowing them to grow naturally into the positions for which their education and interests best suit them.

• Don’t pressure your children to work in the family dealership. They should enter the business only if that’s what they really want.

• Senior family members should continually monitor younger members to see when they are ready to take on major responsibilities.

• Give younger family members the ability to make some decisions.

• When jealousy or arguments develop between family members, address them quickly.

• Don’t treat non-family employees like outsiders.

• By the time they reach their sixties, senior members should prepare for their eventual exit from the company by consulting with attorneys experienced in estate planning and business succession.

And, always keep in mind the following pros and cons of family businesses:

• Dedication. Relatives often think of the company as an extension of the family.

• Familiarity. You know family members well, so you can select the best position for them and train them quickly.

• Financials. Your dealership can expense employee salaries. And, if those employees are under 18 and your dealership is unincorporated, you don’t have to set aside payroll taxes for them.

Cons:

• Entitlement. A relative may take advantage of his or her family status.

• Morale issues. Your other employees may see the hiring as nepotism, especially if the family member is given a preferred position without having the appropriate experience or training.

• Blurred lines. Family problems may be brought into the workplace.

Here are three strategies to manage the downsides:

1. Make sure that the relatives you’re hiring really have the skills and experience for the job.

2. Write a detailed job description and make it clear that if the relative doesn’t perform as expected, he or she will be fired.

3. Make it clear at the time of hiring that your relative’s job performance will be reviewed during the probationary period by a group of managers or employees. This will take you off the hook as the sole decision maker.

- Source: Tire Review Business Toolbox